Apps in the Messenger are a specific type of app that make it easy for teammates and users in Intercom to get more done in the Messenger than just chat. They are great for streamlining existing workflows and enabling new ones by bringing other services into the Messenger.
For example, you could create an app that lets your leads quickly and easily book a meeting through the Messenger, like this:
These apps are shown on the Messenger Home screen to all users. You can customize which apps appear to users or visitors allowing them to complete a workflow without having to start a conversation.
These apps are inserted into conversations by teammates. This improves all sorts of workflows like sharing content, making purchases, or scheduling appointments.
These apps can be sent as follow-up actions for Operator task bots, and custom bots. These are sent at the end, encouraging leads to take the next best steps, sometimes based off the criteria they've matched. Examples include booking a meeting, subscribing to a newsletter, or registering for a webinar.
Another core capability of the Platform are our extensive REST APIs. The REST APIs give you direct access to read and write data from Intercom workspaces you have access to, either via an access token or an OAuth token.
You can read all about our REST APIs through this link before accessing our Reference.
Webhooks are a way to have a JSON notification sent directly to an endpoint of your choice any time data is updated in Intercom. Webhooks are a great way to help you keep data in sync between an external service and Intercom.
Updated about a year ago
Once you have an idea of what to build, and have read the documentation, it's time to get setup and start building.