What are Articles and Collections?

Articles allow you to build a knowledge base for your product and lets you provide customers with faster support. You can automatically suggest articles to answer common questions, and let your customers quickly help themselves before they reach out to your support team.

You can organize your Articles into Collections to make navigation easier. Collections are top level containers for Articles, but can also contain other Collections up to three levels deep.

How can I interact with my Help Center via the API?

You can perform create, read, update and delete actions across all the Help Center features.

• Articles
• Collections

What's next?

• Learn about how to create Articles and Collections via the API.
• Learn more about Articles as a product.