REST API Reference

Help Centers

Intercom API (2.9)

The intercom API reference.

Download OpenAPI description

api.intercom.io.json

api.intercom.io.yaml

Overview

URL https://developers.intercom.com

License MIT

Servers

The production API server

https://api.intercom.io/

The european API server

https://api.eu.intercom.io/

The australian API server

https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Collection

Collections are top level containers for Articles within the Help Center.

idstring

The unique identifier for the collection which is given by Intercom.

Example: "6871119"

workspace_idstring

The id of the workspace which the collection belongs to.

Example: "hfi1bx4l"

namestring

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "Default language name"

descriptionstring or null

The description of the collection. For multilingual help centers, this will be the description of the collection for the default language.

Example: "Default language description"

created_atinteger(date-time)

The time when the article was created (seconds). For multilingual articles, this will be the timestamp of creation of the default language's content.

Example: 1672928359

updated_atinteger(date-time)

The time when the article was last updated (seconds). For multilingual articles, this will be the timestamp of last update of the default language's content.

Example: 1672928610

urlstring or null

The URL of the collection. For multilingual help centers, this will be the URL of the collection for the default language.

Example: "http://intercom.test/help/collection/name"

iconstring or null

The icon of the collection.

Example: "book-bookmark"

orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

help_center_idinteger or null

The id of the help center the collection is in.

Example: "123"

typestring

The type of object - collection.

Default "collection"

Value"collection"

Example: "collection"

{
  "id": "6871119",
  "workspace_id": "hfi1bx4l",
  "name": "Default language name",
  "description": "Default language description",
  "created_at": 1672928359,
  "updated_at": 1672928610,
  "url": "http://intercom.test/help/collection/name",
  "icon": "book-bookmark",
  "order": "1",
  "default_locale": "en",
  "translated_content": {
    "type": "group_translated_content",
    "ar": { … },
    "bg": { … },
    "bs": { … },
    "ca": { … },
    "cs": { … },
    "da": { … },
    "de": { … },
    "el": { … },
    "en": { … },
    "es": { … },
    "et": { … },
    "fi": { … },
    "fr": { … },
    "he": { … },
    "hr": { … },
    "hu": { … },
    "id": { … },
    "it": { … },
    "ja": { … },
    "ko": { … },
    "lt": { … },
    "lv": { … },
    "mn": { … },
    "nb": { … },
    "nl": { … },
    "pl": { … },
    "pt": { … },
    "ro": { … },
    "ru": { … },
    "sl": { … },
    "sr": { … },
    "sv": { … },
    "tr": { … },
    "vi": { … },
    "pt-BR": { … },
    "zh-CN": { … },
    "zh-TW": { … }
  },
  "help_center_id": "123",
  "type": "collection"
}

Help Center

Help Centers contain collections

idstring

The unique identifier for the Help Center which is given by Intercom.

Example: "123"

workspace_idstring

The id of the workspace which the Help Center belongs to.

Example: "hfi1bx4l"

created_atinteger(date-time)

The time when the Help Center was created.

Example: 1672928359

updated_atinteger(date-time)

The time when the Help Center was last updated.

Example: 1672928610

identifierstring

The identifier of the Help Center. This is used in the URL of the Help Center.

Example: "intercom"

website_turned_onboolean

Whether the Help Center is turned on or not. This is controlled in your Help Center settings.

Example: true

display_namestring

The display name of the Help Center only seen by teammates.

Example: "Intercom Help Center"

{
  "id": "123",
  "workspace_id": "hfi1bx4l",
  "created_at": 1672928359,
  "updated_at": 1672928610,
  "identifier": "intercom",
  "website_turned_on": true,
  "display_name": "Intercom Help Center"
}

Help Centers

A list of Help Centers belonging to the App

typestring

The type of the object - list.

Value"list"

Example: "list"

dataArray of objects(Help Center)

An array of Help Center objects

{
  "type": "list",
  "data": [
    { … }
  ]
}

Section

Sections are subdivisions of a collection, with a collection potentially having multiple sections.

typestring

The type of object - section.

Default "section"

Value"section"

Example: "section"

idstring

The unique identifier for the section which is given by Intercom.

Example: "6871119"

workspace_idstring

The id of the workspace which the section belongs to.

Example: "hfi1bx4l"

namestring

The name of the section. For multilingual sections, this will be the name of the default language's content.

Example: "Default language name"

created_atinteger(date-time)

The time when the section was created. For multilingual sections, this will be the timestamp of creation of the default language's content.

Example: 1672928359

updated_atinteger(date-time)

The time when the section was last updated. For multilingual sections, this will be the timestamp of last update of the default language's content.

Example: 1672928610

urlstring or null

The URL of the section. For multilingual help centers, this will be the URL of the section for the default language.

Example: "http://intercom.test/help/section/name"

iconstring or null

The icon of the section.

Example: "book-bookmark"

orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"

parent_idInteger (integer) or String (string)

The id of the parent section.

Example: 6871119

One of:

The id of the parent section.

integer(Integer)

The id of the parent section.

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

{
  "type": "section",
  "id": "6871119",
  "workspace_id": "hfi1bx4l",
  "name": "Default language name",
  "created_at": 1672928359,
  "updated_at": 1672928610,
  "url": "http://intercom.test/help/section/name",
  "icon": "book-bookmark",
  "order": "1",
  "parent_id": 6871119,
  "default_locale": "en",
  "translated_content": {
    "type": "group_translated_content",
    "ar": { … },
    "bg": { … },
    "bs": { … },
    "ca": { … },
    "cs": { … },
    "da": { … },
    "de": { … },
    "el": { … },
    "en": { … },
    "es": { … },
    "et": { … },
    "fi": { … },
    "fr": { … },
    "he": { … },
    "hr": { … },
    "hu": { … },
    "id": { … },
    "it": { … },
    "ja": { … },
    "ko": { … },
    "lt": { … },
    "lv": { … },
    "mn": { … },
    "nb": { … },
    "nl": { … },
    "pl": { … },
    "pt": { … },
    "ro": { … },
    "ru": { … },
    "sl": { … },
    "sr": { … },
    "sv": { … },
    "tr": { … },
    "vi": { … },
    "pt-BR": { … },
    "zh-CN": { … },
    "zh-TW": { … }
  }
}

List all collections

Request

You can fetch a list of all collections by making a GET request to https://api.intercom.io/help_center/collections.

Collections will be returned in descending order on the updated_at attribute. This means if you need to iterate through results then we'll show the most recently updated collections first.

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X GET \
  https://api.intercom.io/help_center/collections \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

Successful

Bodyapplication/json

typestring

The type of the object - list.

Value"list"

Example: "list"

pagesobject or null(Cursor based pages)

Cursor-based pagination is a technique used in the Intercom API to navigate through large amounts of data. A "cursor" or pointer is used to keep track of the current position in the result set, allowing the API to return the data in small chunks or "pages" as needed.

total_countinteger

A count of the total number of collections.

Example: 1

dataArray of objects(Collection)

An array of collection objects

Response

application/json

{
  "type": "list",
  "data": [
    { … }
  ],
  "total_count": 1,
  "pages": {
    "type": "pages",
    "page": 1,
    "per_page": 20,
    "total_pages": 1
  }
}

Create a collection

Request

You can create a new collection by making a POST request to https://api.intercom.io/help_center/collections.

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

Bodyapplication/json

namestringrequired

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "collection 51"

descriptionstring

The description of the collection. For multilingual collections, this will be the description of the default language's content.

Example: "English description"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

help_center_idinteger or null

The id of the help center where the collection will be created. If null then it will be created in the default help center.

Example: "123"

curl -i -X POST \
  https://api.intercom.io/help_center/collections \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.9' \
  -d '{
    "name": "Thanks for everything"
  }'

Responses

collection created

Bodyapplication/json

idstring

The unique identifier for the collection which is given by Intercom.

Example: "6871119"

workspace_idstring

The id of the workspace which the collection belongs to.

Example: "hfi1bx4l"

namestring

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "Default language name"

descriptionstring or null

The description of the collection. For multilingual help centers, this will be the description of the collection for the default language.

Example: "Default language description"

created_atinteger(date-time)

The time when the article was created (seconds). For multilingual articles, this will be the timestamp of creation of the default language's content.

Example: 1672928359

updated_atinteger(date-time)

The time when the article was last updated (seconds). For multilingual articles, this will be the timestamp of last update of the default language's content.

Example: 1672928610

urlstring or null

The URL of the collection. For multilingual help centers, this will be the URL of the collection for the default language.

Example: "http://intercom.test/help/collection/name"

iconstring or null

The icon of the collection.

Example: "book-bookmark"

orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

help_center_idinteger or null

The id of the help center the collection is in.

Example: "123"

typestring

The type of object - collection.

Default "collection"

Value"collection"

Example: "collection"

Response

application/json

{
  "id": "167",
  "workspace_id": "this_is_an_id67_that_should_be_at_least_4",
  "name": "Thanks for everything",
  "url": "http://help-center.test/myapp-67/",
  "order": 1,
  "created_at": 1717021354,
  "updated_at": 1717021354,
  "description": "",
  "icon": "book-bookmark",
  "help_center_id": 91,
  "type": "collection"
}

Retrieve a collection

Request

You can fetch the details of a single collection by making a GET request to https://api.intercom.io/help_center/collections/<id>.

Path

idintegerrequired

The unique identifier for the collection which is given by Intercom.

Example: 123

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X GET \
  'https://api.intercom.io/help_center/collections/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

Collection found

Bodyapplication/json

idstring

The unique identifier for the collection which is given by Intercom.

Example: "6871119"

workspace_idstring

The id of the workspace which the collection belongs to.

Example: "hfi1bx4l"

namestring

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "Default language name"

descriptionstring or null

The description of the collection. For multilingual help centers, this will be the description of the collection for the default language.

Example: "Default language description"

created_atinteger(date-time)

The time when the article was created (seconds). For multilingual articles, this will be the timestamp of creation of the default language's content.

Example: 1672928359

updated_atinteger(date-time)

The time when the article was last updated (seconds). For multilingual articles, this will be the timestamp of last update of the default language's content.

Example: 1672928610

urlstring or null

The URL of the collection. For multilingual help centers, this will be the URL of the collection for the default language.

Example: "http://intercom.test/help/collection/name"

iconstring or null

The icon of the collection.

Example: "book-bookmark"

orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

help_center_idinteger or null

The id of the help center the collection is in.

Example: "123"

typestring

The type of object - collection.

Default "collection"

Value"collection"

Example: "collection"

Response

application/json

{
  "id": "172",
  "workspace_id": "this_is_an_id73_that_should_be_at_least_4",
  "name": "English collection title",
  "url": "http://help-center.test/myapp-73/collection-22",
  "order": 22,
  "created_at": 1717021355,
  "updated_at": 1717021355,
  "description": "english collection description",
  "icon": "bookmark",
  "help_center_id": 94,
  "type": "collection"
}

Update a collection

Request

You can update the details of a single collection by making a PUT request to https://api.intercom.io/collections/<id>.

Path

idintegerrequired

The unique identifier for the collection which is given by Intercom.

Example: 123

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

Bodyapplication/json

namestring

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "collection 51"

descriptionstring

The description of the collection. For multilingual collections, this will be the description of the default language's content.

Example: "English description"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

curl -i -X PUT \
  'https://api.intercom.io/help_center/collections/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.9' \
  -d '{
    "name": "Update collection name"
  }'

Responses

successful

Bodyapplication/json

idstring

The unique identifier for the collection which is given by Intercom.

Example: "6871119"

workspace_idstring

The id of the workspace which the collection belongs to.

Example: "hfi1bx4l"

namestring

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "Default language name"

descriptionstring or null

The description of the collection. For multilingual help centers, this will be the description of the collection for the default language.

Example: "Default language description"

created_atinteger(date-time)

The time when the article was created (seconds). For multilingual articles, this will be the timestamp of creation of the default language's content.

Example: 1672928359

updated_atinteger(date-time)

The time when the article was last updated (seconds). For multilingual articles, this will be the timestamp of last update of the default language's content.

Example: 1672928610

urlstring or null

The URL of the collection. For multilingual help centers, this will be the URL of the collection for the default language.

Example: "http://intercom.test/help/collection/name"

iconstring or null

The icon of the collection.

Example: "book-bookmark"

orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

help_center_idinteger or null

The id of the help center the collection is in.

Example: "123"

typestring

The type of object - collection.

Default "collection"

Value"collection"

Example: "collection"

Response

application/json

{
  "id": "178",
  "workspace_id": "this_is_an_id79_that_should_be_at_least_4",
  "name": "Update collection name",
  "url": "http://help-center.test/myapp-79/collection-25",
  "order": 25,
  "created_at": 1717021357,
  "updated_at": 1717021357,
  "description": "english collection description",
  "icon": "folder",
  "help_center_id": 97,
  "type": "collection"
}

Delete a collection

Request

You can delete a single collection by making a DELETE request to https://api.intercom.io/collections/<id>.

Path

idintegerrequired

The unique identifier for the collection which is given by Intercom.

Example: 123

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X DELETE \
  'https://api.intercom.io/help_center/collections/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

successful

Bodyapplication/json

idstring

The unique identifier for the collection which you provided in the URL.

Example: "6890762"

objectstring

The type of object which was deleted. - collection

Value"collection"

Example: "collection"

deletedboolean

Whether the collection was deleted successfully or not.

Example: true

Response

application/json

{
  "id": "184",
  "object": "collection",
  "deleted": true
}

Retrieve a Help Center

Request

You can fetch the details of a single Help Center by making a GET request to https://api.intercom.io/help_center/help_center/<id>.

Path

idintegerrequired

The unique identifier for the collection which is given by Intercom.

Example: 123

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X GET \
  'https://api.intercom.io/help_center/help_centers/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

Collection found

Bodyapplication/json

idstring

The unique identifier for the Help Center which is given by Intercom.

Example: "123"

workspace_idstring

The id of the workspace which the Help Center belongs to.

Example: "hfi1bx4l"

created_atinteger(date-time)

The time when the Help Center was created.

Example: 1672928359

updated_atinteger(date-time)

The time when the Help Center was last updated.

Example: 1672928610

identifierstring

The identifier of the Help Center. This is used in the URL of the Help Center.

Example: "intercom"

website_turned_onboolean

Whether the Help Center is turned on or not. This is controlled in your Help Center settings.

Example: true

display_namestring

The display name of the Help Center only seen by teammates.

Example: "Intercom Help Center"

Response

application/json

{
  "id": "103",
  "workspace_id": "this_is_an_id91_that_should_be_at_least_4",
  "created_at": 1717021361,
  "updated_at": 1717021361,
  "identifier": "help-center-1",
  "website_turned_on": false,
  "display_name": "Intercom Help Center"
}

List all Help Centers

Request

You can list all Help Centers by making a GET request to https://api.intercom.io/help_center/help_centers.

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X GET \
  https://api.intercom.io/help_center/help_centers \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

Help Centers found

Bodyapplication/json

typestring

The type of the object - list.

Value"list"

Example: "list"

dataArray of objects(Help Center)

An array of Help Center objects

Response

application/json

{
  "type": "list",
  "data": []
}

List all sections

Request

You can fetch a list of all sections by making a GET request to https://api.intercom.io/help_center/sections.

📘 How are the sections sorted and ordered?
Sections will be returned in descending order on the updated_at attribute. This means if you need to iterate through results then we'll show the most recently updated sections first.

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X GET \
  https://api.intercom.io/help_center/sections \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

Successful

Bodyapplication/json

typestring

The type of the object - list.

Value"list"

Example: "list"

pagesobject or null(Cursor based pages)

total_countinteger

A count of the total number of sections.

Example: 12

dataArray of objects(Section)

An array of section objects

Response

application/json

{
  "type": "list",
  "data": [
    { … }
  ],
  "total_count": 1,
  "pages": {
    "type": "pages",
    "page": 1,
    "per_page": 20,
    "total_pages": 1
  }
}

Create a section

Request

You can create a new section by making a POST request to https://api.intercom.io/help_center/sections.

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

Bodyapplication/json

namestringrequired

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "Section 51"

parent_idintegerrequired

The id for the collection this section will be within.

Example: 18

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

curl -i -X POST \
  https://api.intercom.io/help_center/sections \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.9' \
  -d '{
    "name": "Thanks for everything",
    "parent_id": 194
  }'

Responses

section created

Bodyapplication/json

typestring

The type of object - section.

Default "section"

Value"section"

Example: "section"

idstring

The unique identifier for the section which is given by Intercom.

Example: "6871119"

workspace_idstring

The id of the workspace which the section belongs to.

Example: "hfi1bx4l"

namestring

The name of the section. For multilingual sections, this will be the name of the default language's content.

Example: "Default language name"

created_atinteger(date-time)

The time when the section was created. For multilingual sections, this will be the timestamp of creation of the default language's content.

Example: 1672928359

updated_atinteger(date-time)

The time when the section was last updated. For multilingual sections, this will be the timestamp of last update of the default language's content.

Example: 1672928610

urlstring or null

The URL of the section. For multilingual help centers, this will be the URL of the section for the default language.

Example: "http://intercom.test/help/section/name"

iconstring or null

The icon of the section.

Example: "book-bookmark"

orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"

parent_idInteger (integer) or String (string)

The id of the parent section.

Example: 6871119

One of:

The id of the parent section.

integer(Integer)

The id of the parent section.

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

Response

application/json

{
  "id": "196",
  "workspace_id": "this_is_an_id105_that_should_be_at_least_",
  "name": "Thanks for everything",
  "url": "http://help-center.test/myapp-105/",
  "order": 1,
  "created_at": 1717021364,
  "updated_at": 1717021364,
  "type": "section",
  "parent_id": "194"
}

Retrieve a section

Request

You can fetch the details of a single section by making a GET request to https://api.intercom.io/help_center/sections/<id>.

Path

idintegerrequired

The unique identifier for the section which is given by Intercom.

Example: 123

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X GET \
  'https://api.intercom.io/help_center/sections/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

Section found

Bodyapplication/json

typestring

The type of object - section.

Default "section"

Value"section"

Example: "section"

idstring

The unique identifier for the section which is given by Intercom.

Example: "6871119"

workspace_idstring

The id of the workspace which the section belongs to.

Example: "hfi1bx4l"

namestring

The name of the section. For multilingual sections, this will be the name of the default language's content.

Example: "Default language name"

created_atinteger(date-time)

The time when the section was created. For multilingual sections, this will be the timestamp of creation of the default language's content.

Example: 1672928359

updated_atinteger(date-time)

The time when the section was last updated. For multilingual sections, this will be the timestamp of last update of the default language's content.

Example: 1672928610

urlstring or null

The URL of the section. For multilingual help centers, this will be the URL of the section for the default language.

Example: "http://intercom.test/help/section/name"

iconstring or null

The icon of the section.

Example: "book-bookmark"

orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"

parent_idInteger (integer) or String (string)

The id of the parent section.

Example: 6871119

One of:

The id of the parent section.

integer(Integer)

The id of the parent section.

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

Response

application/json

{
  "id": "200",
  "workspace_id": "this_is_an_id109_that_should_be_at_least_",
  "name": "English section title",
  "url": "http://help-center.test/myapp-109/section-19",
  "order": 19,
  "created_at": 1717021365,
  "updated_at": 1717021365,
  "type": "section",
  "parent_id": 199
}

Update a section

Request

You can update the details of a single section by making a PUT request to https://api.intercom.io/sections/<id>.

Path

idintegerrequired

The unique identifier for the section which is given by Intercom.

Example: 123

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

Bodyapplication/json

namestring

The name of the collection. For multilingual collections, this will be the name of the default language's content.

Example: "Section 51"

parent_idinteger

The id for the collection this section will be within.

Example: 18

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

curl -i -X PUT \
  'https://api.intercom.io/help_center/sections/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.9' \
  -d '{
    "name": "Update section name",
    "parent_id": 205
  }'

Responses

successful

Bodyapplication/json

typestring

The type of object - section.

Default "section"

Value"section"

Example: "section"

idstring

The unique identifier for the section which is given by Intercom.

Example: "6871119"

workspace_idstring

The id of the workspace which the section belongs to.

Example: "hfi1bx4l"

namestring

The name of the section. For multilingual sections, this will be the name of the default language's content.

Example: "Default language name"

created_atinteger(date-time)

The time when the section was created. For multilingual sections, this will be the timestamp of creation of the default language's content.

Example: 1672928359

updated_atinteger(date-time)

The time when the section was last updated. For multilingual sections, this will be the timestamp of last update of the default language's content.

Example: 1672928610

urlstring or null

The URL of the section. For multilingual help centers, this will be the URL of the section for the default language.

Example: "http://intercom.test/help/section/name"

iconstring or null

The icon of the section.

Example: "book-bookmark"

orderinteger

The order of the section in relation to others sections within a collection. Values go from 0 upwards. 0 is the default if there's no order.

Example: "1"

parent_idInteger (integer) or String (string)

The id of the parent section.

Example: 6871119

One of:

The id of the parent section.

integer(Integer)

The id of the parent section.

default_localestring

The default locale of the help center. This field is only returned for multilingual help centers.

Example: "en"

translated_contentobject or null(Group Translated Content)

The Translated Content of an Group. The keys are the locale codes and the values are the translated content of the Group.

Response

application/json

{
  "id": "206",
  "workspace_id": "this_is_an_id115_that_should_be_at_least_",
  "name": "Update section name",
  "url": "http://help-center.test/myapp-115/section-22",
  "order": 22,
  "created_at": 1717021366,
  "updated_at": 1717021367,
  "type": "section",
  "parent_id": "205"
}

Delete a section

Request

You can delete a single section by making a DELETE request to https://api.intercom.io/sections/<id>.

Path

idintegerrequired

The unique identifier for the section which is given by Intercom.

Example: 123

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X DELETE \
  'https://api.intercom.io/help_center/sections/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

successful

Bodyapplication/json

idstring

The unique identifier for the section which you provided in the URL.

Example: "6890762"

objectstring

The type of object which was deleted. - section

Value"section"

Example: "section"

deletedboolean

Whether the section was deleted successfully or not.

Example: true

Response

application/json

{
  "id": "212",
  "object": "section",
  "deleted": true
}

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