# Get call transcript by call id

Returns the transcript for the specified call as a JSON array of turns. Each turn carries a `speaker_name` when the speaker could be resolved. Clients should fall back to `speaker_label` when `speaker_name` is absent.

Endpoint: GET /calls/{id}/transcript
Version: Preview
Security: bearerAuth

## Path parameters:

  - `id` (string, required)
    The id of the call

## Header parameters:

  - `Intercom-Version` (string)

## Response 200 fields (application/json):

  - `start_time` (any)
    The start time of the turn, as a seconds offset from the start of the call. A string on calls transcribed by Amazon Transcribe, a number on Fin Voice calls.
    Example: 0.0

  - `end_time` (any)
    The end time of the turn, as a seconds offset from the start of the call. A string on calls transcribed by Amazon Transcribe, a number on Fin Voice calls.
    Example: 3.00

  - `speaker_label` (string)
    The diarization label for the speaker.
    Example: Teammate 1

  - `speaker` (string)
    The diarization label for the speaker. Same value as `speaker_label`.
    Example: Teammate 1

  - `content` (string)
    The transcribed text spoken during this turn.
    Example: Hello, thanks for calling. How can I help today?

  - `speaker_type` (string)
    The type of the speaker - either `admin` for a teammate or `user` for a contact. Absent on Fin Voice call transcripts and on calls transcribed before speaker attribution shipped, where only `speaker_label` identifies the speaker.
    Example: admin

  - `speaker_id` (string)
    The id of the teammate or contact who is the speaker. `-1` when the teammate who spoke has since been deleted, in which case `speaker_name` is `Deleted teammate`.
    Example: 789

  - `speaker_name` (string)
    The resolved display name of the speaker. A contact who has been merged into another resolves to the name on the surviving record. Omitted when the speaker cannot be resolved or has no name, for example a contact whose record was scrambled by a GDPR deletion request. Clients should fall back to `speaker_label` when this is absent.
    Example: Jane Doe

  - `article_sources` (array)
    Sources Fin cited during this turn. Only present on Fin Voice call transcripts.
    Example: [{"title":"Password Reset Guide","entity_type":120,"entity_id":"8185560"}]

  - `article_sources.title` (string)
    The title of the cited source.
    Example: Password Reset Guide

  - `article_sources.entity_type` (integer)
    The type of the cited entity.
    Example: 120

  - `article_sources.entity_id` (string)
    The id of the cited entity.
    Example: 8185560

  - `triggered_guidance` (array)
    Guidance rules that Fin matched during this turn. Only present on Fin Voice call transcripts.
    Example: [{"match_type":"clarification","rule_id":"3","rule_text":"If the customer asks about pricing, ask which plan they're interested in before answering"}]

  - `triggered_guidance.match_type` (string)
    How the rule was matched.
    Example: clarification

  - `triggered_guidance.rule_id` (string)
    The id of the matched guidance rule.
    Example: 3

  - `triggered_guidance.rule_text` (string)
    The text of the matched guidance rule.
    Example: If the customer asks about pricing, ask which plan they're interested in before answering

## Response 404 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: error.list

  - `request_id` (string)
    Example: f93ecfa8-d08a-4325-8694-89aeb89c8f85

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: unauthorized

  - `errors.message` (string)
    Optional. Human readable description of the error.
    Example: Access Token Invalid

  - `errors.field` (string)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: email