Webhook Topics

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{
  "type": "notification_event",
  "topic": "company.created",
  "id": "notif_ccd8a4d0-f965-11e3-a367-c779cae3e1b3",
  "app_id" : "a86dr8yl",
  "created_at": 1392731331,
  "delivery_attempts": 1,
  "first_sent_at": 1392731392,
  "data": {
    "item": {
      "type": "company",
      "id": "531ee472cce572a6ec000006",
      "name": "Example Company Inc.",
      "company_id": "6",
      "remote_created_at": 1394531169,
      "created_at": 1394533506,
      "updated_at": 1396874658,
      "custom_attributes": {
      }
    }
  }
}

POST https://example.org/hooks
User-Agent: intercom-parrot-service-client/1.0
X-Hub-Signature: sha1=21ff2e149e0fdcac6f947740f6177f6434bda921
Accept: application/json
Content-Type: application/json

{
  "type" : "notification_event",
  "id" : "notif_78c122d0-23ba-11e4-9464-79b01267cc2e",
  "topic" : "user.created",
  "app_id" : "a86dr8yl",
  "data" : {
    "type" : "notification_event_data",
    "item" : {
      "type" : "user",
      "id" : "530370b477ad7120001d",
      "user_id" : "25",
      "name" : "Joe Example",
      "unsubscribed_from_emails" : false,
      "custom_attributes" : {}
    }
  }
}

{
  "type": "admin",
  "id": "1",
  "name": "John Doe",
  "email": "john.doe@intercom.io",
  "job_title": "CEO",
  "away_mode_enabled": true,
  "away_mode_reassign": false,
  "away_status_reason": "🍔 On lunch",
  "has_inbox_seat": true,
  "team_ids": []
}

{
  "type": "contact_tag",
  "created_at": 1392731331,
  "tag" : {
      "id": "1287",
      "name": "independent",
      "type": "tag"
    },
  "contact" : {
      "type": "contact",
      "id": "1287ab1287fefe",
        ........
  }
}

{
  "type": "content_stat.series",
  "created_at": "2022-10-11T15:01:07.000Z",
  "content_stat": {
    "id": 1,
    "content_type": "series",
     "content_id": 1,
     "stat_type": "receipt",
     "ruleset_id": 29,
     "content_title": "Untitled",
     "ruleset_version_id": -1,
     "receipt_id": 1,
     "tags": {
       "type": "list",
       "has_more": false,
       "data": [],
       "total_count": 0
     },
     "series_id": 1,
     "series_title": null,
     "node_id": 3
  },
  "contact": {
    "type": "contact",
    "id": "6318db7dfb80c614fe1792b5",
    ...
  }
}

{
  "type": "notification_event",
  "topic": "data_connector.execution.completed",
  "id": "notif_78c122d0-23ba-11e4-9464-79b01267cc2e",
  "app_id": "a86dr8yl",
  "created_at": 1726425600,
  "delivery_attempts": 1,
  "first_sent_at": 1726425600,
  "data": {
    "type": "notification_event_data",
    "item": {
      "type": "data_connector.execution",
      "id": "987654321",
      "app_id": "a86dr8yl",
      "action_id": "123456789",
      "action_name": "Create Ticket in System X",
      "success": false,
      "http_status": 400,
      "error_type": "request_configuration_error",
      "execution_time_ms": 312,
      "completed_at": "2025-09-16T01:10:18.536Z",
      "source_type": "workflow",
      "source_id": "456789012",
      "conversation_id": "41084211973",
      "user_id": "6318db7dfb80c614fe1792b5",
      "admin_id": "1"
    }
  }
}

{
  "type": "notification_event",
  "topic": "procedure.hitl_notification.created",
  "id": "notif_a1b2c3d4-5678-90ab-cdef-1234567890ab",
  "app_id": "a86dr8yl",
  "created_at": 1700000000,
  "delivery_attempts": 1,
  "first_sent_at": 1700000000,
  "data": {
    "type": "notification_event_data",
    "item": {
      "type": "procedure.hitl_notification",
      "app_id": "a86dr8yl",
      "conversation_id": "215473853299345",
      "step_id": "d5b81f72-adb9-4317-b973-75b3c3624c09",
      "procedure_name": "Refund Request",
      "hitl_question": "Should we approve the refund for this customer?",
      "attributes_to_collect": [
        {
          "type": "data_attribute",
          "identifier": "workflow_local_variables.72c5a6b3-3cce-41d8-8e30-14da40791958",
          "name": "Approve Refund",
          "label": "Approve Refund",
          "data_type": "boolean"
        },
        {
          "type": "data_attribute",
          "identifier": "workflow_local_variables.5adb55fb-f549-44a0-8ee9-7e652ad77c25",
          "name": "Refund Reason",
          "label": "Refund Reason",
          "data_type": "list",
          "options": [
            {
              "id": "85f00ba7-558c-4b02-a397-6f5c3659941c",
              "label": "Defective Product"
            },
            {
              "id": "a3e2f1c4-7890-4b5d-9e6f-0123456789ab",
              "label": "Changed Mind"
            }
          ]
        }
      ],
      "callback_url": "https://api.intercom.io/procedures/215473853299345/collect_agent_input",
      "expires_at": 1700086400,
      "priority": "priority",
      "assign_to": {
        "type": "team",
        "id": "814865",
        "name": "Customer Support"
      },
      "conversation_url": "https://app.intercom.com/a/inbox/a86dr8yl/inbox/shared/all/conversation/215473853299345",
      "recent_messages": [
        {
          "type": "conversation_part",
          "id": "98765",
          "part_type": "comment",
          "body": "<p>Hi, I'd like a refund for my recent order #12345.</p>",
          "created_at": 1699999800,
          "author": {
            "type": "user",
            "id": "6318db7dfb80c614fe1792b5",
            "name": "Jane Doe",
            "email": "jane@example.com"
          }
        },
        {
          "type": "conversation_part",
          "id": "98766",
          "part_type": "comment",
          "body": "<p>I can help with that. Let me check your order details and get approval for the refund.</p>",
          "created_at": 1699999900,
          "author": {
            "type": "bot",
            "id": "814866",
            "name": "Fin",
            "email": null
          }
        }
      ]
    }
  }
}