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Create a phone Switch

Intercom API (2.11)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

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Articles

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Companies

Everything about your Companies

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Contacts

Everything about your contacts

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Conversations

Everything about your Conversations

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Data Attributes

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Data Events

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Data Export

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Help Center

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Messages

Everything about your messages

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News

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Notes

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Segments

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Subscription Types

Everything about subscription types

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Switch

Everything about Switch

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Create a phone Switch

Request

You can use the API to deflect phone calls to the Intercom Messenger. Calling this endpoint will send an SMS with a link to the Messenger to the phone number specified.

If custom attributes are specified, they will be added to the user or lead's custom data attributes.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.11
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.11
Bodyapplication/json
phonestringrequired

Phone number in E.164 format, that will receive the SMS to continue the conversation in the Messenger.

Example: "+1 1234567890"
custom_attributesobject(Custom Attributes)

An object containing the different custom attributes associated to the conversation as key-value pairs. For relationship attributes the value will be a list of custom object instance models.

curl -i -X POST \
  https://api.intercom.io/phone_call_redirects \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.11' \
  -d '{
    "phone": "+353832345678",
    "custom_attributes": {
      "issue_type": "Billing",
      "priority": "High"
    }
  }'

Responses

successful

Bodyapplication/json
typestring
Default "phone_call_redirect"
Value"phone_call_redirect"
Example: "phone_call_redirect"
phonestring

Phone number in E.164 format, that has received the SMS to continue the conversation in the Messenger.

Example: "+1 1234567890"
Response
application/json
{
  "url": "http://via.intercom.io/msgr/6eb60123-dadb-4881-80fd-4fc2cf272b12",
  "type": "phone_call_redirect"
}

Tags

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Teams

Everything about your Teams

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Ticket Type Attributes

Everything about your ticket type attributes

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Ticket Types

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Tickets

Everything about your tickets

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Visitors

Everything about your Visitors

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Models