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Custom Attributes

Custom Attributes

An object containing the different custom attributes associated to the conversation as key-value pairs. For relationship attributes the value will be a list of custom object instance models. System-defined attributes such as "CX Score rating" and "CX Score explanation" may also be included.

property name*string or integer or (datetime (string (string) or integer (integer))) or Custom Object Instances (object)additional property
Any of:
string
{
  "paid_subscriber": true,
  "monthly_spend": 155.5,
  "team_mates": 9,
  "start_date_iso8601": "2023-03-04T09:46:14Z",
  "end_date_timestamp": 1677923174,
  "CX Score rating": 4,
  "CX Score explanation": "The conversation was resolved quickly and the customer expressed satisfaction with the outcome."
}