# Conversation handling events

List all pause and resume handling events for a conversation.

These events track when teammates pause or resume handling a conversation. This is useful for understanding how long conversations spend in various handling states.

Endpoint: GET /conversations/{conversation_id}/handling_events
Version: Unstable
Security: bearerAuth

## Header parameters:

  - `Intercom-Version` (string)
    Intercom API version.By default, it's equal to the version set in the app package.
    Enum: "1.0", "1.1", "1.2", "1.3", "1.4", "2.0", "2.1", "2.2", "2.3", "2.4", "2.5", "2.6", "2.7", "2.8", "2.9", "2.10", "2.11", "2.12", "2.13", "2.14", "Unstable"

## Path parameters:

  - `conversation_id` (string, required)
    The identifier for the conversation as given by Intercom.
    Example: "123"

## Response 200 fields (application/json):

  - `handling_events` (array)
    A list of handling event objects.

  - `handling_events.teammate` (object, required)
    A reference to a teammate (admin, team, or bot) who performed an action.

  - `handling_events.teammate.type` (string, required)
    The type of teammate.
    Enum: "admin", "team", "bot"

  - `handling_events.teammate.id` (integer, required)
    The id of the teammate.
    Example: 123

  - `handling_events.teammate.name` (string, required)
    The name of the teammate.
    Example: "Jane Doe"

  - `handling_events.teammate.email` (string)
    The email address of the teammate. May be omitted for teams or bots without email.
    Example: "jane@example.com"

  - `handling_events.type` (string, required)
    The type of handling event.
    Enum: "paused", "resumed"

  - `handling_events.timestamp` (string, required)
    The time the event occurred, in ISO8601 format.
    Example: "2026-01-09T09:00:00Z"

  - `handling_events.reason` (string)
    The reason for the event, if provided.
    Example: "Paused"

## Response 401 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: "error.list"

  - `request_id` (string,null)
    Example: "f93ecfa8-d08a-4325-8694-89aeb89c8f85"

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: "unauthorized"

  - `errors.message` (string,null)
    Optional. Human readable description of the error.
    Example: "Access Token Invalid"

  - `errors.field` (string,null)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: "email"

## Response 404 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: "error.list"

  - `request_id` (string,null)
    Example: "f93ecfa8-d08a-4325-8694-89aeb89c8f85"

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: "unauthorized"

  - `errors.message` (string,null)
    Optional. Human readable description of the error.
    Example: "Access Token Invalid"

  - `errors.field` (string,null)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: "email"