# Retrieve a macro

You can fetch a single macro (saved reply) by its ID. The macro will only be returned if it is visible to the authenticated user based on its visibility settings.



A macro is returned based on its  setting:
- : Always visible to all team members
- : Only visible if the authenticated user belongs to one of the teams specified in 

If a macro exists but is not visible to the authenticated user, a 404 error is returned.



The API transforms Intercom placeholders to a more standard XML-like format in the  field:
- From: 
- To: ``

Default values in placeholders are HTML-escaped for security.


Endpoint: GET /macros/{id}
Version: Unstable
Security: bearerAuth

## Header parameters:

  - `Intercom-Version` (string)
    Intercom API version.By default, it's equal to the version set in the app package.
    Enum: "1.0", "1.1", "1.2", "1.3", "1.4", "2.0", "2.1", "2.2", "2.3", "2.4", "2.5", "2.6", "2.7", "2.8", "2.9", "2.10", "2.11", "Unstable"

## Path parameters:

  - `id` (string, required)
    The unique identifier of the macro
    Example: "123"

## Response 200 fields (application/json):

  - `type` (string)
    String representing the object's type. Always has the value .
    Enum: "macro"

  - `id` (string)
    The unique identifier for the macro.
    Example: "123"

  - `name` (string)
    The name of the macro.
    Example: "Order Status Update"

  - `body` (string)
    The body of the macro in HTML format with placeholders transformed to XML-like format.
    Example: "<p>Hi <attribute key=\"user.name\" default=\"there\"/>, your order is ready!</p>"

  - `body_text` (string)
    The plain text version of the macro body with original Intercom placeholder format.
    Example: "Hi {{user.name|fallback:\"there\"}}, your order is ready!"

  - `created_at` (string)
    The time the macro was created in ISO 8601 format.
    Example: "2025-07-17T11:18:08.000Z"

  - `updated_at` (string)
    The time the macro was last updated in ISO 8601 format.
    Example: "2025-07-17T15:30:24.000Z"

  - `visible_to` (string)
    Who can view this macro.
    Enum: "everyone", "specific_teams"

  - `visible_to_team_ids` (array)
    The team IDs that can view this macro when visible_to is set to specific_teams.
    Example: ["456","789"]

  - `available_on` (array)
    Where the macro is available for use.
    Enum: "inbox", "messenger"

## Response 401 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: "error.list"

  - `request_id` (string,null)
    Example: "f93ecfa8-d08a-4325-8694-89aeb89c8f85"

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: "unauthorized"

  - `errors.message` (string,null)
    Optional. Human readable description of the error.
    Example: "Access Token Invalid"

  - `errors.field` (string,null)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: "email"

## Response 403 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: "error.list"

  - `request_id` (string,null)
    Example: "f93ecfa8-d08a-4325-8694-89aeb89c8f85"

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: "unauthorized"

  - `errors.message` (string,null)
    Optional. Human readable description of the error.
    Example: "Access Token Invalid"

  - `errors.field` (string,null)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: "email"

## Response 404 fields (application/json):

  - `type` (string, required)
    The type is error.list
    Example: "error.list"

  - `request_id` (string,null)
    Example: "f93ecfa8-d08a-4325-8694-89aeb89c8f85"

  - `errors` (array, required)
    An array of one or more error objects

  - `errors.code` (string, required)
    A string indicating the kind of error, used to further qualify the HTTP response code
    Example: "unauthorized"

  - `errors.message` (string,null)
    Optional. Human readable description of the error.
    Example: "Access Token Invalid"

  - `errors.field` (string,null)
    Optional. Used to identify a particular field or query parameter that was in error.
    Example: "email"