{"items":[{"type":"link","label":"Fin Custom Helpdesk API","link":"/docs/guides/fin-custom-helpdesk/api-posts-only","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only"},{"type":"link","label":"FAQ","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/faq","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/faq"},{"type":"link","label":"Message & Idempotency","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/message-and-idempotency","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/message-and-idempotency"},{"type":"link","label":"Agent & Conversation Management","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/agent-and-conversation-management","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/agent-and-conversation-management"},{"type":"link","label":"Attributes & Data Structure","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/attributes-and-data-structure","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/attributes-and-data-structure"},{"type":"link","label":"Request Verification","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/request-verification","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/request-verification"},{"type":"link","label":"Connecting Fin to your endpoints","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/connecting-fin-to-your-endpoints","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/section/connecting-fin-to-your-endpoints"},{"type":"group","label":"Users","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/users","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/users","items":[{"label":"Get User","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/users/getuser","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/users/getuser","metadata":{"seo":{"title":"Get User","description":"Retrieve an end-user by their ID."}},"httpPath":"/get_user"},{"label":"Update User","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/users/updateuser","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/users/updateuser","metadata":{"seo":{"title":"Update User","description":"Update an end-user by their ID."}},"httpPath":"/update_user"},{"label":"Create User","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/users/createuser","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/users/createuser","metadata":{"seo":{"title":"Create User","description":"When an end-user starts a conversation in the Fin Messenger and there is no information about them in the third party we request a new record be created."}},"httpPath":"/create_user"}]},{"type":"group","label":"Agents","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/agents","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/agents","items":[{"label":"Get Agents","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/agents/getagents","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/agents/getagents","metadata":{"seo":{"title":"Get Agents","description":"The customer must choose an Agent from within their own system to act as Fin."}},"httpPath":"/get_agents"}]},{"type":"group","label":"Conversations","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/conversations","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/conversations","items":[{"label":"Get Conversation","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/getconversation","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/getconversation","metadata":{"seo":{"title":"Get Conversation","description":"Used to load a known conversation from the customer's system. Used during ongoing synchronizations."}},"httpPath":"/get_conversation"},{"label":"Update Conversation","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/updateconversation","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/updateconversation","metadata":{"seo":{"title":"Update Conversation","description":"Called at the end of a synchronization run to push the latest derived data into the Customer's system."}},"httpPath":"/update_conversation"},{"label":"Create Conversation","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/createconversation","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/createconversation","metadata":{"seo":{"title":"Create Conversation","description":"Called when a new conversation has been created via the Fin Messenger. Note we provide the initial message from the conversation as we know many help desks require this to be provided when creating a conversation. The response requires both the conversation object and the message object so that these can be mapped correctly to their Fin equivalents."}},"httpPath":"/create_conversation"}]},{"type":"group","label":"Messages","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/messages","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/messages","items":[{"label":"Get Messages","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/messages/getmessages","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/messages/getmessages","metadata":{"seo":{"title":"Get Messages","description":"Called during synchronization to pull in the messages from the conversation in your system. Messages which have already been synchronized will be ignored. New messages will be pulled into Fin's version of the Conversation."}},"httpPath":"/get_messages"},{"label":"Create Message","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/messages/createmessage","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/messages/createmessage","metadata":{"seo":{"title":"Create Message","description":"Used during synchronization to push new messages into your helpdesk. These messages may come from either the end-user or Fin. Note that the author of the Fin messages will be the agent selected to represent Fin on initial setup of the integration."}},"httpPath":"/create_message"}]},{"type":"group","label":"Webhooks","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/webhooks","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/webhooks","items":[{"label":"Notify Fin of Conversation Events","deprecated":false,"httpVerb":"post","isAdditionalOperation":false,"isWebhook":false,"type":"link","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/webhooks/customhelpdeskconversationevent","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/webhooks/customhelpdeskconversationevent","metadata":{"seo":{"title":"Notify Fin of Conversation Events","description":"This endpoint handles two distinct use cases depending on whether an event_type is provided:"}},"httpPath":"/custom_helpdesk_conversation_event/{integration_id}"}]},{"type":"group","label":"Models","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models","items":[{"type":"link","label":"Agent","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/agent","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/agent","httpVerb":"schema"},{"type":"link","label":"AgentsResponse","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/agentsresponse","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/agentsresponse","httpVerb":"schema"},{"type":"link","label":"Attachment","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/attachment","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/attachment","httpVerb":"schema"},{"type":"link","label":"Conversation","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/conversation","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/conversation","httpVerb":"schema"},{"type":"link","label":"ConversationAttributes","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/conversationattributes","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/conversationattributes","httpVerb":"schema"},{"type":"link","label":"ConversationResponse","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/conversationresponse","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/conversationresponse","httpVerb":"schema"},{"type":"link","label":"ConversationStatus","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/conversationstatus","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/conversationstatus","httpVerb":"schema"},{"type":"link","label":"CreateConversationRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/createconversationrequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/createconversationrequest","httpVerb":"schema"},{"type":"link","label":"CreateConversationResponse","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/createconversationresponse","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/createconversationresponse","httpVerb":"schema"},{"type":"link","label":"CreateMessageRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/createmessagerequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/createmessagerequest","httpVerb":"schema"},{"type":"link","label":"CreateUserRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/createuserrequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/createuserrequest","httpVerb":"schema"},{"type":"link","label":"CustomAttributes","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/customattributes","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/customattributes","httpVerb":"schema"},{"type":"link","label":"EndUser","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/enduser","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/enduser","httpVerb":"schema"},{"type":"link","label":"EndUserResponse","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/enduserresponse","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/enduserresponse","httpVerb":"schema"},{"type":"link","label":"GetConversationRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/getconversationrequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/getconversationrequest","httpVerb":"schema"},{"type":"link","label":"GetMessagesRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/getmessagesrequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/getmessagesrequest","httpVerb":"schema"},{"type":"link","label":"GetUserRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/getuserrequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/getuserrequest","httpVerb":"schema"},{"type":"link","label":"HtmlMessageBody","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/htmlmessagebody","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/htmlmessagebody","httpVerb":"schema"},{"type":"link","label":"Message","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/message","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/message","httpVerb":"schema"},{"type":"link","label":"MessageAuthor","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messageauthor","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messageauthor","httpVerb":"schema"},{"type":"link","label":"MessageInput","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messageinput","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messageinput","httpVerb":"schema"},{"type":"link","label":"MessageResponse","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messageresponse","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messageresponse","httpVerb":"schema"},{"type":"link","label":"MessagesResponse","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messagesresponse","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messagesresponse","httpVerb":"schema"},{"type":"link","label":"MessageType","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messagetype","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messagetype","httpVerb":"schema"},{"type":"link","label":"MessageVisibility","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messagevisibility","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/messagevisibility","httpVerb":"schema"},{"type":"link","label":"ProblemDetails","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/problemdetails","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/problemdetails","httpVerb":"schema"},{"type":"link","label":"UpdateConversationRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/updateconversationrequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/updateconversationrequest","httpVerb":"schema"},{"type":"link","label":"UpdateUserRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/updateuserrequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/updateuserrequest","httpVerb":"schema"},{"type":"link","label":"UserBasic","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/userbasic","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/userbasic","httpVerb":"schema"},{"type":"link","label":"WebhookConversationEventRequest","link":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/webhookconversationeventrequest","routeSlug":"/docs/guides/fin-custom-helpdesk/api-posts-only/models/webhookconversationeventrequest","httpVerb":"schema"}]}]}