# Conversations

Manage conversations between end-users and agents

 - [POST /get_conversation](https://developers.intercom.com/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/getconversation.md): Used to load a known conversation from the customer's system. Used during ongoing synchronizations.
 - [POST /update_conversation](https://developers.intercom.com/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/updateconversation.md): Called at the end of a synchronization run to push the latest derived data into the Customer's system.
 - [POST /create_conversation](https://developers.intercom.com/docs/guides/fin-custom-helpdesk/api-posts-only/conversations/createconversation.md): Called when a new conversation has been created via the Fin Messenger. Note we provide the initial message from the conversation as we know many help desks require this to be provided when creating a