# Tickets

When working in Intercom, most of the time teammates will live in Conversations, which is the primary way to talk with customers. However, sometimes you need to work on a complex customer query that doesn't require a conversation. For example, you might need to track a bug, or you might need to follow up on a customer request. In these cases, you can use [Tickets](https://www.intercom.com/help/en/articles/6436600-tickets-explained) to manage these complex queries.

## How can I interact with them via the API?

Tickets has first class support in our APIs, meaning you can

- [Create a ticket](https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Tickets/createTicket/)
- [Update a ticket](https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Tickets/updateTicket/)
- Receive [webhooks](/docs/references/2.11/webhooks/webhook-models#ticket-topics) when tickets are created, updated, assigned and more


With these APIs, you can seamlessly integrate Tickets into your existing workflows and tools.

## What's next?

- Learn about how to [create Tickets via the API](/docs/guides/tickets/create-a-ticket)
- See how to [sync a Ticket with an external system like GitHub](/docs/guides/tickets/build-a-ticketing-app)
- Create tickets from [a form on a webpage](/docs/guides/tickets/build-a-ticket-form)