Tickets

When working in Intercom, most of the time teammates will live in Conversations, which is the primary way to talk with customers. However, sometimes you need to work on a complex customer query that doesn't require a conversation. For example, you might need to track a bug, or you might need to follow up on a customer request. In these cases, you can use Tickets to manage these complex queries.

How can I interact with them via the API?

Tickets has first class support in our APIs, meaning you can

• Create a ticket
• Update a ticket
• Receive webhooks when tickets are created, updated, assigned and more

With these APIs, you can seamlessly integrate Tickets into your existing workflows and tools.

What's next?

• Learn about how to create Tickets via the API
• See how to sync a Ticket with an external system like GitHub
• Create tickets from a form on a webpage