What are Tickets?

When working in Intercom, most of the time teammates will live in Conversations, which is the primary way to talk with customers. However, sometimes you need to work on a complex customer query that doesn't require a conversation. For example, you might need to track a bug, or you might need to follow up on a customer request. In these cases, you can use Tickets to manage these complex queries.

How can I interact with them via the API?

Tickets has first class support in our APIs, meaning you can

• Create a ticket
• Update a ticket
• Receive webhooks when tickets are created, updated, assigned and more

With these APIs, you can seamlessly integrate Tickets into your existing workflows and tools.

What's next?

• Learn about how to create Tickets via the API
• See how to sync a Ticket with an external system like GitHub
• Create tickets from a form on a webpage