When working in Intercom, most of the time teammates will live in Conversations, which is the primary way to talk with customers. However, sometimes you need to work on a complex customer query that doesn't require a conversation. For example, you might need to track a bug, or you might need to follow up on a customer request. In these cases, you can use Tickets to manage these complex queries.
Tickets has first class support in our APIs, meaning you can
With these APIs, you can seamlessly integrate Tickets into your existing workflows and tools.