You may subscribe to the following topics. The 'Item Type' column shows the schema related to the API type that will be sent as the payload of the notification.
| Topic | Item Type | Description |
|---|---|---|
| conversation.user.created | Conversation | Subscribe to user and lead initiated messages |
| conversation.user.replied | Conversation | Subscribe to user conversation replies |
| conversation.admin.replied | Conversation | Subscribe to admin conversation replies |
| conversation.admin.single.created | Conversation | Subscribe to admin initiated 1:1 conversation |
| conversation.admin.assigned | Conversation | Subscribe to admin conversation assignments |
| conversation.admin.noted | Conversation | Subscribe to admin conversation notes |
| conversation.admin.closed | Conversation | Subscribe to admin conversation closes |
| conversation.admin.opened | Conversation | Subscribe to admin conversation opens |
| conversation.admin.snoozed | Conversation | Subscribe to when an admin snoozes a conversation |
| conversation.admin.unsnoozed | Conversation | Subscribe to when an admin unsnoozes a conversation |
| conversation_part.tag.created | Conversation | Subscribe to conversation parts being tagged |
| conversation.deleted | Conversation | Subscribe to when a conversation is deleted |
| user.created | User | Subscribe to user creations |
| user.deleted | User | Subscribe to users being archived. Not sent for bulk archiving. |
| user.unsubscribed | User | Subscribe to user unsubscriptions from email |
| user.unsubscribed_from_sms | User | Subscribe to user unsubscriptions from SMS |
| user.email.updated | User | Subscribe to user's email address being updated |
| user.tag.created | UserTag | Subscribe to users being tagged. Not sent for bulk tagging. |
| user.tag.deleted | UserTag | Subscribe to users being untagged |
| contact.created | Lead | Subscribe to Lead creations |
| contact.signed_up | Lead | Subscribe to Leads converting to a User |
| contact.added_email | Lead | Subscribe to Leads adding email |
| contact.updated | Lead | Subscribe to Leads being updated |
| contact.deleted | Lead | Subscribe to Leads being deleted |
| visitor.signed_up | Visitor | Subscribe to visitors converting to a User |
| company.created | Company | Subscribe to company creations |
| event.created | Event | Subscribe to events |
| ping | Ping | Sent when a post to the Subscription's ping resource is received, or periodically by Intercom. Ping is always subscribed to. |
The user_tag object is specific to webhooks. Bulk user tagging operations do not trigger webhooks and only single user tag operations will result in a webhook being sent.
{
"type": "user_tag",
"created_at": 1392731331,
"tag" : {
"id": "17513",
"name": "independent",
"type": "tag"
},
"user" : {
"type": "user",
"id": "530370b477ad7120001d",
"user_id": "25"
}
}A user tag is composed from the existing user and tag JSON and is sent when users are tagged and untagged via the user.tag.created and user.tag.deleted topics -
| Attribute | Type | Description |
|---|---|---|
| type | string | value is 'user_tag' |
| created_at | timestamp | The time the user tag object was created |
| tag | Tag | The tag that was added or removed. |
| user | User | The user that was tagged or untagged. |