Run assignment rules on a conversation
Deprecation of Run Assignment Rules
Run assignment rules is now deprecated in version 2.12 and future versions and will be permanently removed on December 31, 2026. After this date, any requests made to this endpoint will fail.
You can set up assignment rules to assign conversations to the correct team or teammate.
This usually happens upon a new, user initiated conversation coming in. This API call allows you to trigger the assignment rules when a conversation is unassigned - whether that's during a conversation, or when a user responds to an admin initiated conversation.
Required Product
Assignment Rules are only available with Inbox Pro. You can upgrade here.
Assign based on assignment rules
curl 'https://api.intercom.io/conversations/{convo_id}/run_assignment_rules'\n-X POST \n-H 'Authorization: Bearer <Acess Token>=' \n-H 'Accept: application/json' \n-H 'Content-Type: application/json'