Conversation Count Model
Conversation Count Object
The conversation count supplies global counts about your App's conversations. Note, the "open" count includes conversation that have been snoozed.
| Attribute | Type | Description |
|---|---|---|
| type | string | value is 'count' |
| conversation | object | Contains counts related to conversations |
| conversation.assigned | number | Contains the number of assigned conversations |
| conversation.closed | number | Contains the number of closed conversations |
| conversation.open | number | Contains the number of open conversations (both snoozed and unsnoozed). |
| conversation.unassigned | number | Contains the number of unassigned conversations |
{
"type": "count",
"conversation": {
"open": 30,
"closed": 17,
"unassigned": 0,
"assigned": 30
}
}# Conversation Counts
$ curl 'https://api.intercom.io/counts?type=conversation' \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json'# Conversation App Counts
HTTP/1.1 200 OK
{
"type": "count",
"conversation": {
"open": 30,
"closed": 17,
"unassigned": 0,
"assigned": 30
}
}intercom.counts.for_type(type: 'conversation')<?php
$counts = $intercom->counts->getCounts(["type" => "conversation"]);
print_r($counts);
?>// Conversation Counts
final Counts.Conversation totals = Counts.conversationTotals();
totals.getAssigned();
totals.getClosed();
totals.getOpen();
totals.getUnassigned();The counts for your App can be obtained using GET against the https://api.intercom.io/counts URL with the type and count parameters as follows
| Count | Type Value | Count Value |
|---|---|---|
| Conversation Count | conversation | None |