Conversation Count Model
Conversation Count Object
The conversation count supplies global counts about your App's conversations. Note, the "open" count includes conversation that have been snoozed.
| Attribute | Type | Description |
|---|---|---|
| type | string | value is 'count' |
| conversation | object | Contains counts related to conversations |
| conversation.assigned | number | Contains the number of assigned conversations |
| conversation.closed | number | Contains the number of closed conversations |
| conversation.open | number | Contains the number of open conversations (both snoozed and unsnoozed). |
| conversation.unassigned | number | Contains the number of unassigned conversations |
{ "type": "count", "conversation": { "open": 30, "closed": 17, "unassigned": 0, "assigned": 30 } }
# Conversation Counts $ curl 'https://api.intercom.io/counts?type=conversation' \ -H 'Authorization:Bearer <Your access token>' \ -H 'Accept:application/json'
# Conversation App Counts HTTP/1.1 200 OK { "type": "count", "conversation": { "open": 30, "closed": 17, "unassigned": 0, "assigned": 30 } }
intercom.counts.for_type(type: 'conversation')
<?php
$counts = $intercom->counts->getCounts(["type" => "conversation"]);
print_r($counts);
?>
// Conversation Counts final Counts.Conversation totals = Counts.conversationTotals(); totals.getAssigned(); totals.getClosed(); totals.getOpen(); totals.getUnassigned();
The counts for your App can be obtained using GET against the https://api.intercom.io/counts URL with the type and count parameters as follows
| Count | Type Value | Count Value |
|---|---|---|
| Conversation Count | conversation | None |