Changelog (v2.0)

For changes that have been updated across all version, see the Unversioned changes page.

Contact, Conversation & Data Attribute APIs

We're excited to share that we've now launched a major update to our API - giving you more powerful, contextual, and intuitive access to your data:

• A new, strictly RESTful Contacts API that combines users and leads — collectively known as "contacts" — and enables you to search for the exact contacts you need by filtering using any combination of fields, like location or a custom NPS score. Plus, the API exposes new attributes, like last_contacted and browser_version, and uses cursor-based pagination to give you access to all of your contacts without restrictions.
• An updated Conversations API that enables you to tag conversations directly, search and retrieve conversations by any combination of fields, and access more granular attributes, like timestamps and out-of-the-box metrics such as time_to_first_response and median_time_to_reply.
• A new Data Attributes API that lets you create and update custom data attributes, set a label and description for each, and build a dropdown list of defined attribute options. This means your app users can more easily leverage data when targeting and communicating with customers and leads.