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Intercom API (2.12)

The Intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL

https://developers.intercom.com

License

MIT

Languages
Servers
The production API server

https://api.intercom.io/

The european API server

https://api.eu.intercom.io/

The australian API server

https://api.au.intercom.io/

Admins

Everything about your Admins

SchemasOperations

AI Content

With the AI Content APIs, you can create and manage External Pages and Content Import Sources for your Fin Content Library.

 

External Pages are pages that you want Fin to be able to answer questions about. The API for External Pages is a great way to ingest into your Fin Content Library pages that are not publicly accessible and hence can't be crawled by Intercom.

 

Content Import Sources are the sources of those pages, and they are used to determine the default audience for the pages (configured via the UI). You should create a Content Import Source for each source of External Pages that you want to ingest into your Fin Content Library.

 

You can then iterate through the content from that source via its API and POST it to the External Pages endpoint. That endpoint has an external_id parameter which allows you to specify the identifier from the source. The endpoint will then either create a new External Page or update an existing one as appropriate.",

SchemasOperations

Articles

Everything about your Articles

SchemasOperations

Companies

Everything about your Companies

SchemasOperations

Contacts

Everything about your contacts

SchemasOperations

Conversations

Everything about your Conversations

SchemasOperations

Data Attributes

Everything about your Data Attributes

SchemasOperations

Data Events

Everything about your Data Events

SchemasOperations

Data Export

Everything about your Data Exports

SchemasOperations

Help Center

Everything about your Help Center

SchemasOperations

Messages

Everything about your messages

SchemasOperations

News

Everything about your News

SchemasOperations

Notes

Everything about your Notes

SchemasOperations

Segments

Everything about your Segments

SchemasOperations

Subscription Types

Everything about subscription types

SchemasOperations

Switch

Everything about Switch

Operations

Tags

Everything about tags

SchemasOperations

Teams

Everything about your Teams

SchemasOperations

Ticket States

Everything about your ticket states

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

SchemasOperations

Visitors

Everything about your Visitors

Operations

Models

Schemas

Conversation attachment files

Properties of the attachment files in a conversation part

content_typestring

The content type of the file

Example: "application/json"
datastring

The base64 encoded file data.

Example: "ewogICJ0ZXN0IjogMQp9"
namestring

The name of the file.

Example: "test.json"
{
  "content_type": "application/json",
  "data": "ewogICJ0ZXN0IjogMQp9",
  "name": "test.json"
}

Contacts

The list of contacts (users or leads) involved in this conversation. This will only contain one customer unless more were added via the group conversation feature.

typestring
Value"contact.list"
Example: "contact.list"
contactsArray of objects(Contact Reference)

The list of contacts (users or leads) involved in this conversation. This will only contain one customer unless more were added via the group conversation feature.

{
  "type": "contact.list",
  "contacts": [
    { … }
  ]
}

First contact reply

An object containing information on the first users message. For a contact initiated message this will represent the users original message.

created_atinteger(date-time)
Example: 1663597223
typestring
Example: "conversation"
urlstring or null
Example: "https://developers.intercom.com/"
{
  "created_at": 1663597223,
  "type": "conversation",
  "url": "https://developers.intercom.com/"
}