A Ticket Part representing a note, comment, or quick_reply on a ticket

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REST API Reference

A Ticket Part representing a note, comment, or quick_reply on a ticket

typestring

Always ticket_part

Value:"ticket_part"

Example:"ticket_part"

idstring

The id representing the part.

Example:"3"

part_typestring

Type of the part

Enum:"note""comment""quick_reply"

Example:"note"

bodystring or null

The message body, which may contain HTML.

Example:"<p>Okay!</p>"

created_atinteger, (date-time)

The time the note was created.

Example:1663597223

updated_atinteger, (date-time)

The last time the note was updated.

Example:1663597260

authorobject(Ticket part author)

The author that wrote or triggered the part. Can be a bot, admin, team or user.

attachmentsArray of objects(Ticket part attachments)

A list of attachments for the part.

redactedboolean

Whether or not the ticket part has been redacted.

Example:false

translationsobject or null

A map of the reply text keyed by locale code. Backs the ticket.admin.replied.translated webhook topic. original holds the locale code the reply was written in; every other key holds the reply translated into that locale.

Example:

{
  "original": "en",
  "en": "<p>Hello</p>",
  "fr": "<p>Bonjour</p>"
}

{
  "type": "ticket_part",
  "id": "3",
  "part_type": "note",
  "body": "<p>Okay!</p>",
  "created_at": 1663597223,
  "updated_at": 1663597260,
  "author": {
    "type": "admin",
    "id": "274",
    "name": "Operator",
    "email": "operator+abcd1234@intercom.io"
  },
  "attachments": [
    { … }
  ],
  "redacted": false,
  "translations": {
    "original": "en",
    "en": "<p>Hello</p>",
    "fr": "<p>Bonjour</p>"
  }
}