$ curl 'https://api.intercom.io/conversations/{id/last}/reply' \
-X POST \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept:application/json' \
-H 'Content-Type:application/json' -d
{
"message_type": "comment",
"type": "user",
"intercom_user_id": "536e564f316c83104c000020",
"body": "Thanks again :)"
}{
"type": "conversation",
"id": "1911149811",
"created_at": 1539897198,
"updated_at": 1540393270,
"source": {
"attachments": [],
"author": {
"id": "5bc8f7421ae2d96695c18a",
"type": "lead"
},
"body": "<p>Hi</p>",
"delivered_as": "customer_initiated",
"id": "269650473",
"subject": "",
"type": "conversation",
"url": "https://intercom-survey-app.glitch.me/"
},
"contacts": [
{
"id": "5bc8f7ae2d96695c18a",
"type": "lead"
}
],
"teammates": [
{
"id": "814860",
"type": "admin",
"name": "Mark Strong",
"email": "mk@acmeinc.org"
}
],
"admin_assignee_id": "814860",
"team_assignee_id": null,
"open": true,
"state": "open",
"read": true,
"waiting_since": 64654125776
"snoozed_until": null,
"tags": {
"tags": [],
"type": "tag.list",
},
"first_contact_reply": {
"created_at": 1539897198
"type": "conversation",
"url": "https://intercom-survey-app.glitch.me/"
},
"priority": "not_priority",
"sla_applied": {
"sla_name": "VIP customer <5m",
"sla_status": "missed",
},
"conversation_rating": {
"created_at": null,
"contact": {
"id": null,
"type": null
},
"rating": null,
"remark": null,
"teammate": {
"id": null,
"type": null,
"name": null,
"email": null
}
},
"statistics": {
"time_to_assignment": 2310,
"time_to_admin_reply": 2408,
"time_to_first_close": 4915 ,
"time_to_last_close": 5125,
"median_time_to_reply": 321,
"first_contacat_reply_at": 1539897200,
"first_assignment_at": 1539897200,
"first_admin_reply_at": 1539897200,
"first_close_at": 1539897200,
"last_assignment_at": 1539897200,
"last_assignment_admin_reply_at": 1539897200,
"last_contact_reply_at": 1539897200,
"last_admin_reply_at": 1539897200,
"last_close_at": 1539897200,
"last_closed_by": {
"type": "admin",
"id": "325432652",
"name": "Tom Smith",
"email": "tom@example.com"
},
"count_reopens": 3,
"count_assignments": 2,
"count_conversation_parts": 67
},
}#Reply without attachment
intercom.conversations.reply(:id => conversation.id, :type => 'user',
:email => 'bob@example.com', :message_type => 'comment', :body => 'foo')
#Reply with attachment
intercom.conversations.reply(:id => conversation.id, :type => 'user',
:email => 'bob@example.com', :message_type => 'comment',
:body => 'foo', :attachment_urls => ["http://www.example.com/attachment.jpg"])<?php
//Reply without attachment
$intercom->conversations->replyToConversation("10957850396", [
"intercom_user_id" => "5977303470ab497b1babb9ef",
"body" => "Thinking: the talking of the soul with itself",
"type" => "user",
"message_type" => "comment"
]);
//Reply with attachment
$intercom->conversations->replyToConversation("10957850396", [
"intercom_user_id" => "5977303470ab497b1babb9ef",
"body" => "Thinking: the talking of the soul with itself",
"type" => "user",
"message_type" => "comment",
"attachment_urls" => ["http://www.example.com/attachment.jpg"]
]);
?>User user = new User().setId("5310d8e8598c9a0b24000005");
UserReply userReply = new UserReply(user);
userReply.setBody("Mighty fine shindig");
Conversation.reply("66", userReply);
Admin admin = new Admin().setId("1");
AdminReply adminReply = new AdminReply(admin);
adminReply.setBody("These apples are healthsome");
Conversation.reply("66", adminReply);$ curl 'https://api.intercom.io/conversations/{id/last}/reply' \\-X POST \\-H 'Authorization: Bearer <Your access token>' \\-H 'Accept: application/json' \\-H 'Content-Type: application/json' -d{ \"message_type\": \"note\", \"type\": \"admin\", \"admin_id\": \"814860\", \"body\": \"<html> <body> <h2>An Unordered HTML List</h2> <ul> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ul> <h2>An Ordered HTML List</h2> <ol> <li>Coffee</li> <li>Tea</li> <li>Milk</li> </ol> </body> </html>\",}You can reply to a conversation with a message from an admin or on behalf of a contact, or with a note for admins.
| Parameter | Type | Required? | Description |
|---|---|---|---|
| id | String | Yes, if not last | The identifier for the conversation as given by Intercom. |
| last | String | Yes, if no id | You can also reply to the most recent conversation on a workspace by specifying last as the string. |
For a reply sent on behalf a contact:
| Parameter | Type | Required? | Description |
|---|---|---|---|
| message_type | String | Yes | Always comment. |
| type | String | Yes | Always user. |
| body | String | Yes | The text body of the comment. |
| intercom_user_id | String | Yes, if no user_id or email | The identifier for the contact as given by Intercom. |
| user_id | String | Yes, if no intercom_user_id or email | The external_id you have defined for the contact. |
| String | Yes, if no intercom_user_id or user_id | The email you have defined for the user. | |
| attachment_urls | Array of Strings | No | A list of image URLs that will be added as attachments. You can include up to 5 URLs. |
For a reply sent on behalf of an admin:
| Argument | Type | Required? | Description |
|---|---|---|---|
| message_type | String | Yes | Accepts comment or note. |
| type | String | Yes | Always admin. |
| admin_id | String | Yes | The id of the admin who is authoring the comment. |
| body | String | Yes | The text body of the reply. Notes accept some HTML formatting. |
| attachment_urls | Array of Strings | No | A list of URLs of files that will be added as attachments. You can include up to 5 attachments. |
This will return the Conversation which was replied to.