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Intercom API (2.7)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

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Articles

Everything about your Articles

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Companies

Everything about your Companies

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Contacts

Everything about your contacts

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Conversations

Everything about your Conversations

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Data Attributes

Everything about your Data Attributes

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Data Events

Everything about your Data Events

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Data Export

Everything about your Data Exports

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Help Center

Everything about your Help Center

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Messages

Everything about your messages

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News

Everything about your News

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Notes

Everything about your Notes

Operations

Note

Notes allow you to annotate and comment on your contacts.

typestring

String representing the object's type. Always has the value note.

Example: "note"
idstring

The id of the note.

Example: "17495962"
created_atinteger(timestamp)

The time the note was created.

Example: 1674589321
contactobject or null

Represents the contact that the note was created about.

authorobject or null(Admin)

Admins are teammate accounts that have access to a workspace.

bodystring

The body text of the note.

Example: "<p>Text for the note.</p>"
{
  "type": "note",
  "id": "17495962",
  "created_at": 1674589321,
  "contact": {
    "type": "string",
    "id": "214656d0c743eafcfde7f248"
  },
  "author": {
    "type": "admin",
    "id": "1295",
    "name": "Hoban Washburne",
    "email": "wash@serenity.io",
    "job_title": "Philosopher",
    "away_mode_enabled": false,
    "away_mode_reassign": false,
    "has_inbox_seat": true,
    "team_ids": [ … ],
    "avatar": "https://picsum.photos/200/300"
  },
  "body": "<p>Text for the note.</p>"
}

List all notes

Request

You can fetch a list of notes that are associated to a contact.

Path
idintegerrequired

The unique identifier of a contact.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.7
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.7
curl -i -X GET \
  'https://api.intercom.io/contacts/{id}/notes' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.7'

Responses

Successful response

Bodyapplication/json
typestring

String representing the object's type. Always has the value list.

Example: "list"
dataArray of objects(Note)

An array of notes.

total_countinteger

A count of the total number of notes.

Example: 1
pagesobject or null(Cursor based pages)

Cursor-based pagination is a technique used in the Intercom API to navigate through large amounts of data. A "cursor" or pointer is used to keep track of the current position in the result set, allowing the API to return the data in small chunks or "pages" as needed.

Response
application/json
{
  "type": "list",
  "data": [
    { … },
    { … },
    { … }
  ],
  "total_count": 3,
  "pages": {
    "type": "pages",
    "next": null,
    "page": 1,
    "per_page": 50,
    "total_pages": 1
  }
}

Create a note

Request

You can add a note to a single contact.

Path
idintegerrequired

The unique identifier of a given contact.

Example: 123
Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.7
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.7
Bodyapplication/json
bodystringrequired

The text of the note.

Example: "New note"
contact_idstring

The unique identifier of a given contact.

Example: "123"
admin_idstring

The unique identifier of a given admin.

Example: "123"
curl -i -X POST \
  'https://api.intercom.io/contacts/{id}/notes' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.7' \
  -d '{
    "contact_id": "6657a81f6abd0160d35d1e83",
    "admin_id": 991266326,
    "body": "Hello"
  }'

Responses

Successful response

Bodyapplication/json
typestring

String representing the object's type. Always has the value note.

Example: "note"
idstring

The id of the note.

Example: "17495962"
created_atinteger(timestamp)

The time the note was created.

Example: 1674589321
contactobject or null

Represents the contact that the note was created about.

authorobject or null(Admin)

Admins are teammate accounts that have access to a workspace.

bodystring

The body text of the note.

Example: "<p>Text for the note.</p>"
Response
application/json
{
  "type": "note",
  "id": "8",
  "created_at": 1717020704,
  "contact": {
    "type": "contact",
    "id": "6657a81f6abd0160d35d1e83"
  },
  "author": {
    "type": "admin",
    "id": "991266326",
    "name": "Ciaran112 Lee",
    "email": "admin112@email.com",
    "away_mode_enabled": false,
    "away_mode_reassign": false
  },
  "body": "<p>Hello</p>"
}

Retrieve a note

Request

You can fetch the details of a single note.

Path
idintegerrequired

The unique identifier of a given note

Example: 1
Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.7
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.7
curl -i -X GET \
  'https://api.intercom.io/notes/{id}' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.7'

Responses

Note found

Bodyapplication/json
typestring

String representing the object's type. Always has the value note.

Example: "note"
idstring

The id of the note.

Example: "17495962"
created_atinteger(timestamp)

The time the note was created.

Example: 1674589321
contactobject or null

Represents the contact that the note was created about.

authorobject or null(Admin)

Admins are teammate accounts that have access to a workspace.

bodystring

The body text of the note.

Example: "<p>Text for the note.</p>"
Response
application/json
{
  "type": "note",
  "id": "11",
  "created_at": 1716329727,
  "contact": {
    "type": "contact",
    "id": "6657a8ff6abd0160d35d1f3d"
  },
  "author": {
    "type": "admin",
    "id": "991266595",
    "name": "Ciaran323 Lee",
    "email": "admin323@email.com",
    "away_mode_enabled": false,
    "away_mode_reassign": false
  },
  "body": "<p>This is a note.</p>"
}

Segments

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Subscription Types

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Switch

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Tags

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Everything about your Teams

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Models