Data Hosting Region Configuration

For customers who wish to configure their data hosting region, you will need to modify your app's config.xml in order to configure the Messenger to point to your desired workspace.

This is usually present in /<YOUR_APP_DIR>/config.xml

iOS

You can add a String entry into your info.plist by adding the following to config.xml file.

<widget>
...

    <config-file target="*-Info.plist" parent="IntercomRegion">
        <string>EU</string> <!-- This can be US, EU or AU to point to United States, Europe, Australia regions respectively-->
    </config-file>
...
</widget>

The SDK will default to US servers if this parameter is not specified.

Valid options for value are

1. EU for Europe region
2. AU for Australia region
3. US for United States region

Android

You can add a meta-data into AndroidManifest.xml by adding the following to config.xml file

<widget>
...

    <config-file target="AndroidManifest.xml" parent="/manifest/application">
        <meta-data android:name="io.intercom.android.sdk.server.region" android:value="@integer/intercom_server_region_aus" />
    </config-file>
...
</widget>

The SDK will default to US servers if this parameter is not specified.

Valid options for io.intercom.android.sdk.server.region are

1. intercom_server_region_eu for Europe region
2. intercom_server_region_aus for Australia region
3. intercom_server_region_us for United States region