Javascript API: Attributes & Objects

This page details the possible attributes that can be used when Installing the Messenger

window.intercomSettings = { 
  app_id: YOUR_WORKSPACE_ID
  // customise installation with your attributes 
}

Messenger Attributes

These attributes will modify the behaviour of the messenger. They do not modify user/lead data.

Attribute in Javascript code	Type	Description
app_id	string	The ID of your Intercom Workspace which will indicate where to store any data
custom_launcher_selector	string	The CSS selector of an element to trigger Intercom("show") in order to activate the messenger (See docs). To target an element by ID: "#id_of_element". To target elements by class ".classname_of_elements"
alignment	string	Dictate the alignment of the default launcher icon to be on the left/right. Possible values: "left" or "right" (any other value is treated as right). (See docs)
vertical_padding	integer	Move the default launcher icon vertically. Padding from bottom of screen. Minimum value: 20. Does not work on mobile. (See docs)
horizontal_padding	integer	Move the default launcher icon horizontally. Padding from right side of screen Minimum value: 20. Does not work on mobile. (See docs)
z_index	integer	Specify the stack order of the Messenger. (See docs)
hide_default_launcher	boolean	Hide the default launcher icon. Setting to false will forcefully show the launcher icon (See docs)
session_duration	integer	Time in milliseconds for the Intercom session to be considered active.A value of `5 * 60 * 1000` would set the expiry time to be 5 minutes
action_color	string*	Used in button links and more to highlight and emphasise
background_color	string*	Used behind your team profile and other attributes

* The color string can be any valid CSS Color Name HEX or RGB

Data Attributes

These attributes are used to update user/lead information.

When user_id / email is provided, it will be saved as a User record
When no user_id / email is provided, it will be considered a Visitor record which is not seen in the Intercom dashboard. When a Visitor sends a message via the Intercom messenger they will be converted to a Lead which is viewable in the Intercom dashboard
Any other attribute not listed below and not in the Messenger Attributes will be treated as a custom user attribute
If the value of a custom user attribute is set to an empty string, or a string with the value "undefined", or "null", this will appear as Unknown in Platform.
If a value is set for a custom user attribute that has been configured to prevent updates via the Messenger then this value will be ignored in the request.

Attribute	Type	Description
email	string	The email address of the currently logged in user (Only applicable to users)
user_id	string	The user_id address of the currently logged in user (Only applicable to users)
created_at	timestamp	The Unix timestamp (in seconds) when the user signed up to your workspace (Only applicable to users)
name	string	Name of the current user/lead
phone	string	Phone number of the current user/lead
last_request_at	timestamp	This value can't actually be set by the Javascript API (it automatically uses the time of the last request but is a this is a reserved attribute)
unsubscribed_from_emails	boolean	Sets the [unsubscribe status]((https://docs.intercom.com/faqs-and-troubleshooting/unsubscribing-users/how-do-i-unsubscribe-users-from-receiving-emails) of the record
language_override	string	Set the messenger language programmatically (instead of relying on browser language settings)
utm_campaign	string	UTM Campaign valueNote: All UTM parameters are updated automatically and can not be manually overidden
utm_content	string	UTM Content value
utm_medium	string	UTM Medium value
utm_source	string	UTM Source value
utm_term	string	UTM Term value
avatar	avatar object	Set the avatar/profile image associated to the current record (typically gathered via social profiles via email address)
user_hash	string	Used for identity verification (Only applicable to users)
company	company object	Current user's company (Only applicable to users) For field definitions see Company Object in the section below Important: Company ID and company name are the minimum requirements to pass a company into Intercom. Note: If users are associated with multiple companies and you want your company targeted messages to be delivered based on a specific company, make sure to include those specific company details here. Intercom will ensure that any company-based rules for your outbound messages must match that company.
companies	array of company objects	An array of companies the user is associated to (Only applicable to users)
page_title	string	Used for keeping track of user page views. Default value is the document title property.

User Profile in Web Interface indicating corresponding attributes

Avatar Object

Similar to the API avatar object

window.intercomSettings =  {
  app_id: YOUR_WORKSPACE_ID, 
  user_id: USER_ID_OF_CURRENTLY_LOGGED_IN_USER, 
  avatar: {
    "type": "avatar", 
    "image_url" :"https://yourwebsite.com/user_id/profile.png"
  }
 }

Attribute in Javascript code	Attribute in API	Attribute / Data in Web interface	Type	Description
type	type		string	The value is "avatar"
image_url	image_url	The avatar/profile picture of the record	string	An avatar image URL. Note: needs to be https.

Company Object

Learn more about companies from our Help Center article.
These are very similar to the API company object.
Attributes not listed below will be considered as a custom company attribute.
Note: Company ID and company name are the minimum requirements to pass a company into Intercom.

window.intercomSettings = {
  app_id: YOUR_WORKSPACE_ID, 
  user_id: USER_ID_OF_CURRENTLY_LOGGED_IN_USER, 
  company: {
    company_id: "6",
    created_at: 1394531169,
    name: "Example Company Inc.",
    monthly_spend: 49,
    plan: "Pro",
    size: 85,
    website: "http://example.com",
    industry: "Technology"
  }
}

Attribute in Javascript code	Attribute in API	Attribute / Data in Web interface	Type	Description
id / company_id	company_id	Company ID	string	The company ID of the company
name	name	Name	string	The name of the company
created_at / remote_created_at	remote_created_at	Company created at	timestamp	The time the company was created in your system
plan	plan	Plan	string	The name of the plan the company is on
monthly_spend	monthly_spend	Monthly spend	integer	How much revenue the company generates for your business
user_count	people	People	integer	Indicates the number of users in Intercom associated to the companyDoes not actually update the value but is a reserved keyword
size	size	Company Size	integer	The number of employees in the company
website	website	Company Website	string	The URL for the company website
industry	industry	Company Industry	string	The industry of the company