About Messenger Apps

After you've installed the Intercom Messenger and added any customizations, you can start building your own apps — pieces of UI that are surfaced to users, leads, and visitors right in the Messenger.

You can build Messenger apps to:

• Capture customer feedback or surveys
• Book meetings and demos
• Share videos or articles
• Show system status or information

How do I build a Messenger App?

You can build these apps using our toolkit called Canvas Kit.

To see how it works, follow this tutorial for building a Messenger app or try the Canvas Kit builder to get an idea of what your app could look like.

Where can I add a Messenger App?

Messenger apps can be added in the following areas:

• Messenger Home: Allows teammates to add your app to the home screen when the Messenger is opened.
• Conversations: Allows teammates to insert your app within conversations.
• Workflows: Allows teammates to send your app as a follow up action.
• Messages: Allows teammates to insert your app within in-app auto messages.

What's Next?

• Build an app for your Messenger by following this guide
• Install a Messenger app from the App Store
• Learn about the flows you can use to control the display and interactions for your app
• Experiment with customizing a Messenger app with Canvas Kit Builder