Message

REST API Reference

Message

Message are how you reach out to contacts in Intercom. They are created when an admin sends an outbound message to a contact.

type required	string The type of the message
id required	string The id representing the message.
created_at required	integer <date-time> The time the conversation was created.
subject	string The subject of the message. Only present if message_type: email.
body required	string The message body, which may contain HTML.
message_type required	string The type of message that was sent. Can be email, inapp, facebook or twitter. Enum: "email" "inapp" "facebook" "twitter"
conversation_id	string The associated conversation_id

{
"type": "user_message",
"id": "1488971108",
"created_at": 1667560812,
"subject": "Greetings",
"body": "Hello",
"message_type": "inapp",
"conversation_id": "64619700005570"
}