About Reporting

You may want to create your own reports within a business intelligence platform. There are Intercom defined metrics that you can calculate after pulling your data using the API.

You can also:

• Use the Data Export API to view all message sent & viewed in a given timeframe
• Export your Tickets for reporting, analysis, or categorization
• Set up webhooks to pass data for reporting

Be sure to check out the App Store to see if any of the analytics or data and enrichment apps could be useful in your team's workspace.

What's Next?

• Calculate metrics to build your own reports
• Create a content data export using the API
• Export your conversations data as JSON to Amazon S3