Set away mode
If you want to set an admin in away mode you can do this via a PUT request. You can also choose whether you want conversation replies to be automatically reassigned to your default inbox if you like. For more about away mode please see here.
| Attribute | Type | Description |
|---|---|---|
| id | string | The id of the admin you want to set away mode or re-assign conversations. |
| away_mode_enabled | boolean | Set to 'true' to change the status of the admin to away. |
| away_mode_reassign | boolean | Set to 'true' to assign any new conversation replies to your default inbox. |
$ curl https://api.intercom.io/admins/814860/away \
-X PUT \
-H 'Authorization: Bearer <Your access token>' \
-H 'Accept: application/json' \
-H 'Content-Type: application/json' \
-d '
{
"id": 814860,
"away_mode_enabled": true,
"away_mode_reassign": false
}'HTTP/1.1 200 Ok
{
"type": "admin",
"id": "814860",
"name": "Joe Example",
"email": "email@example.com",
"away_mode_enabled": true,
"away_mode_reassign": false,
"team_ids": [
814865
]
}