User Model

Example User Object (i.e. example JSON response)

{\n  \"type\": \"user\",\n  \"id\": \"530370b477ad7120001d\",\n  \"user_id\": \"25\",\n  \"email\": \"email@example.com\",\n  \"phone\": \"+1123456789\",\n  \"name\": \"Joe Example\",\n  \"updated_at\": 1392734388,\n  \"last_seen_ip\" : null,\n  \"unsubscribed_from_emails\": false,\n  \"last_request_at\": 1397574667,\n  \"signed_up_at\": 1392731331,\n  \"created_at\": 1392734388,\n  \"session_count\": 179,\n  \"user_agent_data\": \"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9\",\n  \"pseudonym\": null,\n  \"anonymous\": false,\n  \"referrer\": \"https://example.org\",\n  \"owner_id\": \"321452\",\n  \"utm_campaign\": null,\n  \"utm_content\": null,\n  \"utm_medium\": null,\n  \"utm_source\": null,\n  \"utm_term\": null,\n  \"custom_attributes\": {\n    \"paid_subscriber\" : true,\n    \"monthly_spend\": 155.5,\n    \"team_mates\": 1\n  },\n  \"avatar\": {\n    \"type\":\"avatar\",\n    \"image_url\": \"https://example.org/128Wash.jpg\"\n  },\n  \"location_data\": {\n      \"type\": \"location_data\",\n      \"city_name\": \"Dublin\",\n      \"continent_code\": \"EU\",\n      \"country_code\": \"IRL\",\n      \"country_name\": \"Ireland\",\n      \"latitude\": 53.159233,\n      \"longitude\": -6.723,\n      \"postal_code\": null,\n      \"region_name\": \"Dublin\",\n      \"timezone\": \"Europe/Dublin\"\n  },\n  \"social_profiles\": {\n    \"type\":\"social_profile.list\",\n    \"social_profiles\": [\n      {\n        \"name\": \"Twitter\",\n        \"id\": \"1235d3213\",\n        \"username\": \"th1sland\",\n        \"url\": \"http://twitter.com/th1sland\"\n      }\n    ]\n  },\n  \"companies\": {\n    \"type\": \"company.list\",\n    \"companies\": [\n      {\n        \"id\" : \"530370b477ad7120001e\"\n      }\n    ]\n  },\n  \"segments\": {\n    \"type\": \"segment.list\",\n    \"segments\": [ ]\n  },\n  \"tags\": {\n    \"type\": \"tag.list\",\n    \"tags\": [\n      {\n        \"id\": \"202\"\n      }\n    ]\n  }\n}

Example List of Users

{\n  \"type\": \"user.list\",\n  \"total_count\": 1, \n  \"users\": [\n    # an array of user objects\n  ],\n  \"pages\": {}\n}

User Object

A user object contains the following fields

Attribute	Type	Description
type	string	Value is 'user' or 'contact'
id	string	The Intercom defined id representing the user
created_at	timestamp	The time (in seconds) the user was added to Intercom
signed_up_at	timestamp	The time (in seconds) the user signed up
updated_at	timestamp	The last time the user was updated
user_id	string	The user id you have defined for the user. (Max limit of 255 UTF-8 characters, and should not have trailing or leading spaces)
email	string	The email you have defined for the user. (Max limit of 255 UTF-8 characters, and should not have trailing or leading spaces)
phone	string	The phone number of the user
custom_attributes	object	The custom attributes you have set on the user (case sensitive).
last_request_at	timestamp	The time the user last recorded making a request
session_count	integer	How many sessions the user has recorded
avatar	object	An avatar object for the user.
unsubscribed_from_emails	boolean	Whether the user is unsubscribed from emails
location_data	object	A Location Object relating to the user
user_agent_data	string	Data about the last user agent the user was seen using
last_seen_ip	null	This will return null in an effort to remove PII from our API.
pseudonym	string	The pseudonym used if this user was previously a Lead (https://www.intercom.com/help/en/Intercom-for-customer-communication/the-intercom-messenger)
anonymous	boolean	Whether or not this is a Lead. Always false
companies	list	A list of companies for the user
social_profiles	list	A list of social profiles associated with the user
segments	list	This will return an empty list of segments as part of our effort to deprecate this attribute on the user model for performance and accuracy reasons.
tags	list	A list of tags associated with the user
name	string	The full name of the user
referrer	string	The URL of the page the user was last on
utm_source	string	Identifies which site sent the traffic
utm_medium	string	Identifies what type of link was used
utm_campaign	string	Identifies a specific product promotion or strategic campaign
utm_term	string	Identifies search terms
utm_content	string	Identifies what specifically was clicked to bring the user to the site

Note that in some parts of the API, the user id field may be referred to using intercom_user_id.
Any integer values in the user model are limited to the int32 range -2^31 to 2^31 -1

Attribute	Type	Description
type	string	Value is 'social_profile'
name	string	The name of the service (e.g., twitter, facebook)
username	string	User name or handle on the service
url	string	The user homepage on the service
id	string	Optional. User ID on the service

Social data is read only and can not be updated via the API.

Avatar Object

Attribute	Type	Description
type	string	Value is 'avatar'
image_url	string	An avatar image URL. note: the image url needs to be https.

Location Object

Attribute	Type	Description
type	string	Value is 'location_data'
city_name	string	Optional. A city name
continent_code	string	Optional. A continent code
country_code	string	Optional. An ISO 3166 country code
country_name	string	Optional. The country name
latitude	number	Optional. The latitude
longitude	number	Optional. The longitude
postal_code	string	Optional. A postal code
region_name	string	Optional. A region name
timezone	string	Optional. An ISO 8601 timezone

Location data is read only and can not be updated via the API.

User List

Attribute	Type	Description
type	string	Value is 'user.list'
total_count	integer	The number of users for this app
pages	object	A Pagination object
users	array	A list of users

The user list does not return Leads - this means all objects in the list will have an anonymous value of false. Any user in the list that was converted from a Lead will retain their pseudonym value.