Changelog (v1.3)

For changes that have been updated across all version, see the Unversioned changes page.

Introducing Canvas Kit

Say hello to a quicker and easier way to build contextual and action-oriented apps embedded into Intercom's UI. With the launch of Canvas Kit, you keep all the capabilities of embedding apps in the Messenger, and gain:

Capabilities for embedding apps in Inbox - you can now build apps for the conversation details within Intercom's Inbox product. Take a look at our revamped Canvas Kit guides to understand just how easy it is.
New Components - to make it easy to display data and input larger voucher, we've launched Data Table and Text Area components.
Canvas Kit Builder - preview the JSON of your app to see what it will look like and how people can interact with it. The Builder is embedded throughout the docs but can also be accessed here.

Removing the users object from Canvas Kit request payloads

Instead of sending a users object within Canvas Kit requests, we now send a customer object instead. This returns exactly the same payload but also includes leads.

Removing the app_id key from Canvas Kit request payloads

Instead of sending an app_id key within Canvas Kit requests, we now send a workspace key instead. This returns exactly the same information as the value.

Adding an author object to Conversation payloads

We now return an author object within Conversation and Conversation Part objects sent throughout our REST API responses and Canvas Kit requests. This will contain the name and email of the message's author.

Preventing null for unsubscribed_from_emails