Create a message
Example Request & Response
$ curl https://api.intercom.io/messages \ -X POST \ -H 'Authorization:Bearer <Your access token>' \ -H 'Accept: application/json' \ -H 'Content-Type: application/json' -d { "message_type": "email", "subject": "Hey", "body": "Ponies, cute small horses or something more sinister?", "template": "plain", "from": { "type": "admin", "id": "394051" }, "to": { "type": "user", "id": "536e564f316c83104c000020" } }
HTTP/1.1 200 OK { "type": "admin_message", "id": "2001", "created_at": 1401916877, "message_type": "email", "subject" : "Hey", "body" : "Ponies, cute small horses or something more sinister?", "template": "plain", "owner": { "email": "email@example.com", "id": "394051", "name": "Wash", "type": "admin" } }
intercom.messages.create( :message_type => 'email', :subject => 'This Land', :body => "Har har har! Mine is an evil laugh!", :template => "plain", # or "personal", :from => { :type => "admin", :id => "394051" }, :to => { :type => "user", :id => "536e564f316c83104c000020" } )
<?php
$intercom->messages->create([
"message_type" => "email",
"subject" => "Plato Quote",
"body" => "And what, Socrates, is the food of the soul?",
"from" => [
"type" => "admin",
"id" => "814860"
],
"to" => [
"type" => "user",
"email" => "socrates@email.com"
]
]);
?>
User user = new User() .setId("5310d8e8598c9a0b24000005"); Admin admin = new Admin() .setId("394051"); AdminMessage adminMessage = new AdminMessage() .setAdmin(admin) .setUser(user) .setSubject("This Land") .setBody("Har har har! Mine is an evil laugh!") .setMessageType("email") .setTemplate("plain"); // or personal Conversation.create(adminMessage);
You can create a message that has been initiated by an admin. The conversation can be either an in-app message or an email.
Delay after contact creation
There can be a short delay between when a contact is created and when a contact becomes available to be messaged through the API. A 404 Not Found
error will be returned in this case.
Request Body Parameters
Parameter | Type | Required? | Description |
---|---|---|---|
message_type | String | Yes | The kind of message being created. Values: inapp or email |
subject | String | Yes, if message_type: email . | The title of the email. |
body | String | Yes | The content of the message. HTML and plaintext are supported. |
template | String | Yes, if message_type: email . | The style of the outgoing message. Possible values plain or personal . |
from | Object | Yes | See From Object below for more. |
to | Object | Yes | See To Object below for more. |
From Object
Attribute | Type | Required? | Description |
---|---|---|---|
type | String | Yes | Always admin . |
id | String | Yes | The identifier for the admin which is given by Intercom. |
To Object
Attribute | Type | Required? | Description |
---|---|---|---|
type | String | Yes | The role associated to the contact - user or lead . |
id | String | Yes | The identifier for the contact which is given by Intercom. |
Response
This will return the Message that has been created.
Retrieving Associated Conversations
As this is a message, there will be no conversation present until the contact responds. Once they do, you will have to search for a contact's conversations with the id
of the message.