Changelog (v2.11)

For changes that have been updated across all version, see the Unversioned changes page.

Breaking Changes

New messenger writable flag on Data Attributes

The Data Attribute model now includes the flag messenger_writable, which allows you to control if the Messenger can update a specific attribute via the Messenger Javascript API. When the flag is set to false the attribute won't be writable.

If you need your attributes to be writable by the Messenger, pass messenger_writable: true when creating the attribute

curl -i -X POST \
  https://api.intercom.io/data_attributes \
  -H 'Authorization: Bearer <Your-Access-Token>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: Unstable' \
  -d '{
    "name": "version211",
    "model": "contact",
    "data_type": "string",
    "messenger_writable": true
  }'

You should then get a response that looks like the following:

{
  "id": 9524852,
  "type": "data_attribute",
  "name": "version211",
  "full_name": "custom_attributes.version211",
  "label": "version211",
  "data_type": "string",
  "api_writable": true,
  "ui_writable": false,
  "messenger_writable": true,
  "custom": true,
  "archived": false,
  "admin_id": "6807982",
  "created_at": 1714738724,
  "updated_at": 1714738724,
  "model": "contact"
}

Then, in your JavaScript or Mobile SDK code, you can call the update() method with the ID of your attribute to attach it to the contact or company of the contact who is creating the message.

Intercom("update", { version211: "howdy" });

Now in your Help Desk, you should see the data attribute attached to the contact.

Set created_at field when creating a Conversation

The request body of the Create a conversation endpoint now accepts a UTC Unix epoch timestamp field created_at. If not provided, the current time will be used. This field is only recommneded for migrating past conversations from another source into Intercom.

Backwards Compatible Changes

AI Agent Conversation Metadata in Conversations

You can now access additional metadata for conversations where an AI Agent was involved as part of the Conversations API across versions 2.7 - 2.11. See more details in unversioned changes.

Define your own created at values in Conversations

When you create or reply to a conversation via the API, you now have the option to define your own created_at timestamps. This is available across versions 2.9 - 2.11. See more details in unversioned changes.

Add a company ID when you create a Ticket

Now when you create a Ticket, you can add the company_id that should be associated with the Ticket. This is available across versions 2.9 - 2.11. See more details in unversioned changes.

Access Ticket states through the API

Now when you retrieve a Ticket, you can access the state visible internally and externally. See more details in unversioned changes.