Conversation Scorecard Evaluator

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REST API Reference

A single evaluator within a scorecard, including its result for this conversation.

evaluator_idstring

The unique identifier of the evaluator (criterion) within the scorecard.

Example:"54321"

resultobject or null(Conversation Scorecard Evaluator Result)

The evaluator's result for this conversation. Null if the evaluator was not scored.

{
  "evaluator_id": "54321",
  "result": {
    "value": "pass",
    "source": "ai",
    "reasoning": "The agent acknowledged the issue and resolved it within the same response.",
    "reason_ids": [ … ],
    "other_text": "Agent acknowledged the issue but missed the follow-up question about billing."
  }
}