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Rated conversation

Rated conversation

The CSAT rating recorded on a conversation.

typestring

String representing the object's type. Always has the value conversation_rating.

Value:"conversation_rating"
Example:"conversation_rating"
conversation_idstring

The unique identifier for the conversation.

Example:"215471234567890"
ratinginteger

The rating, from 1 to 5.

Example:4
remarkstring or null

The free text left with the rating.

Example:"Fast and friendly"
created_atinteger, (date-time)

The time the rating request was created, as a UNIX timestamp.

Example:1793664000
updated_atinteger, (date-time)

The time the rating or remark last changed, as a UNIX timestamp.

Example:1793664120
customerobject

The contact who answered.

teammateobject

Who was rated.

{
  "type": "conversation_rating",
  "conversation_id": "215471234567890",
  "rating": 4,
  "remark": "Fast and friendly",
  "created_at": 1793664000,
  "updated_at": 1793664120,
  "customer": {
    "type": "user",
    "id": "6541f0a2c3d4e5f607182930"
  },
  "teammate": {
    "type": "admin",
    "id": "12345"
  }
}