Convert Ticket Request Payload

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REST API Reference

You can convert a Conversation to a Ticket

ticket_type_idstringrequired

The ID of the type of ticket you want to convert the conversation to

Example:"1234"

ticket_state_idstring

The ID of the ticket state associated with the ticket type.

attributesobject(Ticket Attributes)

The attributes set on the ticket. When setting the default title and description attributes, the attribute keys that should be used are _default_title_ and _default_description_. When setting ticket type attributes of the list attribute type, the key should be the attribute name and the value of the attribute should be the list item id, obtainable by listing the ticket type. For example, if the ticket type has an attribute called priority of type list, the key should be priority and the value of the attribute should be the guid of the list item (e.g. de1825a0-0164-4070-8ca6-13e22462fa7e). For a files attribute, pass an array of upload ids; for a relationship attribute, pass an array of related object ids as strings.

Example:

{
  "_default_title_": "Found a bug",
  "_default_description_": "The button is not working"
}

{
  "ticket_type_id": "1234",
  "ticket_state_id": "string",
  "attributes": {
    "_default_title_": "Found a bug",
    "_default_description_": "The button is not working"
  }
}