Open Conversation Request | Intercom and Fin Developer Platform

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REST API Reference

Open Conversation Request

Payload of the request to open a conversation

message_typestringrequired

Value:"open"

Example:"open"

admin_idstringrequired

The id of the admin who is performing the action.

Example:"5017690"

assignee_idstring

The id of the admin or team to assign the conversation to when it is opened. Set 0 to unassign it, which clears both the teammate and the team assignee.

Example:"4324241"

skip_notificationsboolean

Option to disable notifications when opening a conversation. Available from API version 2.15.

Example:true

{
  "message_type": "open",
  "admin_id": "5017690",
  "assignee_id": "4324241",
  "skip_notifications": true
}