Create a message

Example Request & Response

$ curl https://api.intercom.io/messages \
-X POST \
-H 'Authorization:Bearer <Your access token>' \
-H 'Accept: application/json' \
-H 'Content-Type: application/json' -d

{
  "message_type": "email",
  "subject": "Hey",
  "body": "Ponies, cute small horses or something more sinister?",
  "template": "plain",
  "from": {
    "type": "admin",
    "id": "394051"
  },
  "to": {
    "type": "user",
    "id": "536e564f316c83104c000020"
  }
}

HTTP/1.1 200 OK

{
  "type": "admin_message",
  "id": "2001",
  "created_at": 1401916877,
  "message_type": "email",
  "subject" : "Hey",
  "body" : "Ponies, cute small horses or something more sinister?",
  "template": "plain",
  "owner": {
    "email": "wash@serenity.io",
    "id": "394051",
    "name": "Wash",
    "type": "admin"
  }
}

intercom.messages.create(
  :message_type => 'email',
  :subject  => 'This Land',
  :body     => "Har har har! Mine is an evil laugh!",
  :template => "plain", # or "personal",
  :from => {
    :type => "admin",
    :id   => "394051"
  },
  :to => {
    :type => "user",
    :id => "536e564f316c83104c000020"
  }
)

<?php
$intercom->messages->create([
    "message_type" => "email",
    "subject" => "Plato Quote",
    "body" => "And what, Socrates, is the food of the soul?",
    "from" => [
        "type" => "admin",
        "id" => "814860"
    ],
    "to" => [
        "type" => "user",
        "email" => "socrates@email.com"
    ]
]);
?>

User user = new User()
  .setId("5310d8e8598c9a0b24000005");
Admin admin = new Admin()
  .setId("394051");
AdminMessage adminMessage = new AdminMessage()
  .setAdmin(admin)
  .setUser(user)
  .setSubject("This Land")
  .setBody("Har har har! Mine is an evil laugh!")
  .setMessageType("email")
  .setTemplate("plain"); // or personal
Conversation.create(adminMessage);

You can create a message that has been initiated by an admin. The conversation can be either an in-app message or an email.

It's not possible to send email messages to unsubscribed users via the API. If you need to contact an unsubscribed user you can start a conversation with them from your Intercom workspace.

Delay after contact creation

There can be a short delay between when a contact is created and when a contact becomes available to be messaged through the API. A 404 Not Found error will be returned in this case.

Request Body Parameters

Parameter	Type	Required?	Description
message_type	String	Yes	The kind of message being created. Values: `inapp` or `email`
subject	String	Yes, if `message_type: email`.	The title of the email.
body	String	Yes	The content of the message. HTML and plaintext are supported.
template	String	Yes, if `message_type: email`.	The style of the outgoing message. Possible values `plain` or `personal`.
from	Object	Yes	See From Object below for more.
to	Object	Yes	See To Object below for more.

From Object

Attribute	Type	Required?	Description
type	String	Yes	Always `admin`.
id	String	Yes	The identifier for the admin which is given by Intercom.

To Object

Attribute	Type	Required?	Description
type	String	Yes	The role associated to the contact - `user` or `lead`.
id	String	Yes	The identifier for the contact which is given by Intercom.

Response

This will return the Message that has been created.

Retrieving Associated Conversations