The admin model
Example Object
{ "type": "admin", "id": "493881", "name": "Hoban Washburne", "email": "wash@serenity.io", "job_title": "Philosopher", "away_mode_enabled": false, "away_mode_reassign": false, "has_inbox_seat": true, "team_ids": [ 814865 ], "avatar": "https://picsum.photos/200/300" }
Admins are the teammate accounts that have access to a workspace.
Admin Object
| Key | Type | Description |
|---|---|---|
| type | string | Value is admin. |
| id | string | The id of the admin |
| name | string | The name of the admin |
| string | The email address of the admin | |
| job_title | string | The job title of the admin |
| away_mode_enabled | boolean | Identifies if this admin is currently set in away mode. |
| away_mode_reassign | boolean | Identifies if this admin is set to automatically reassign new conversations to the apps default inbox. |
| has_inbox_seat | boolean | Identifies if a teammate has a paid inbox seat to restrict/allow features that require them |
| team_ids | list | This is a list of teams id's that you are part of |
| avatar | url | Image for the associated team or teammate |
Information on `has_inbox_seat`
As inbox seats are a new feature with our new pricing plans, customers not migrated to our new pricing will have has_inbox_seat set to true.
We only check if the teammate making the API call has seats, not the app itself, nor all admins within the app.
If an admin has_inbox_seats set to false, then certain calls will fail, such as:
- Setting an admin to have away mode and/or to reassign conversations
- Assigning a conversation to an admin or a team
- Adding or removing another customer to a group conversation
If it fails, we let the developer know by returning a 403 Forbidden error, alongside a clarifying error code/message such as the one below.
Errors for admins without inbox seats
JSON
{ "type": "error.list", "request_id": "0002miv9og586ig3aln0", "errors": [ { "code": "action_forbidden", "message": "This admin does not have Inbox access permissions" } ] }