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REST API Reference

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Convert a visitor

Intercom API (2.9)

The intercom API reference.

Download OpenAPI description

api.intercom.io.json

api.intercom.io.yaml

Overview

URL https://developers.intercom.com

License MIT

Servers

The production API server

https://api.intercom.io/

The european API server

https://api.eu.intercom.io/

The australian API server

https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

Operations

Tags

Everything about tags

Operations

Teams

Everything about your Teams

Operations

Ticket Type Attributes

Everything about your ticket type attributes

Operations

Ticket Types

Everything about your ticket types

Operations

Tickets

Everything about your tickets

Operations

Visitors

Everything about your Visitors

Operations

Update a visitor

Request

Sending a PUT request to /visitors will result in an update of an existing Visitor.

Option 1. You can update a visitor by passing in the user_id of the visitor in the Request body.

Option 2. You can update a visitor by passing in the id of the visitor in the Request body.

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

Bodyapplication/json

Any of:

Update an existing visitor.

idstringrequired

A unique identified for the visitor which is given by Intercom.

Example: "8a88a590-e"

user_idstring

A unique identified for the visitor which is given by you.

Example: "123"

namestring

The visitor's name.

Example: "Christian Bale"

custom_attributesobject

The custom attributes which are set for the visitor.

Example: {"paid_subscriber":true,"monthly_spend":155.5,"team_mates":9}

curl -i -X PUT \
  https://api.intercom.io/visitors \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.9' \
  -d '{
    "id": "6657abf76abd0164c24b0df9",
    "name": "Gareth Bale"
  }'

Responses

successful

Bodyapplication/json

typestring

Value is 'visitor'

Default "visitor"

Example: "visitor"

idstring

The Intercom defined id representing the Visitor.

Example: "530370b477ad7120001d"

user_idstring

Automatically generated identifier for the Visitor.

Example: "8a88a590-e1c3-41e2-a502-e0649dbf721c"

anonymousboolean

Identifies if this visitor is anonymous.

Example: false

emailstring(email)

The email of the visitor.

Example: "jane.doe@example.com"

phonestring or null

The phone number of the visitor.

Example: "555-555-5555"

namestring or null

The name of the visitor.

Example: "Jane Doe"

pseudonymstring or null

The pseudonym of the visitor.

Example: "Red Duck from Dublin"

avatarobject

app_idstring

The id of the app the visitor is associated with.

Example: "hfi1bx4l"

companiesobject

location_dataobject

las_request_atinteger

The time the Lead last recorded making a request.

Example: 1663597260

created_atinteger

The time the Visitor was added to Intercom.

Example: 1663597223

remote_created_atinteger

The time the Visitor was added to Intercom.

Example: 1663597223

signed_up_atinteger

The time the Visitor signed up for your product.

Example: 1663597223

updated_atinteger

The last time the Visitor was updated.

Example: 1663597260

session_countinteger

The number of sessions the Visitor has had.

Example: 1

social_profilesobject

owner_idstring or null

The id of the admin that owns the Visitor.

Example: "5169261"

unsubscribed_from_emailsboolean

Whether the Visitor is unsubscribed from emails.

Example: false

marked_email_as_spamboolean

Identifies if this visitor has marked an email as spam.

Example: false

has_hard_bouncedboolean

Identifies if this visitor has had a hard bounce.

Example: false

tagsobject

segmentsobject

custom_attributesobject

The custom attributes you have set on the Visitor.

referrerstring or null

The referer of the visitor.

Example: "https://www.google.com/"

utm_campaignstring or null

The utm_campaign of the visitor.

Example: "intercom-link"

utm_contentstring or null

The utm_content of the visitor.

Example: "banner"

utm_mediumstring or null

The utm_medium of the visitor.

Example: "email"

utm_sourcestring or null

The utm_source of the visitor.

Example: "Intercom"

utm_termstring or null

The utm_term of the visitor.

Example: "messenger"

do_not_trackboolean or null

Identifies if this visitor has do not track enabled.

Example: false

Response

application/json

{
  "type": "visitor",
  "id": "6657abf76abd0164c24b0df9",
  "user_id": "3ecf64d0-9ed1-4e9f-88e1-da7d6e6782f3",
  "anonymous": true,
  "email": "",
  "phone": null,
  "name": "Gareth Bale",
  "pseudonym": "Indigo Guitar",
  "avatar": {
    "type": "avatar",
    "image_url": "https://static.intercomassets.com/app/pseudonym_avatars_2019/indigo-guitar.png"
  },
  "app_id": "this_is_an_id665_that_should_be_at_least_",
  "companies": {
    "type": "company.list",
    "companies": []
  },
  "location_data": {},
  "last_request_at": null,
  "created_at": 1717021687,
  "remote_created_at": 1717021687,
  "signed_up_at": 1717021687,
  "updated_at": 1717021687,
  "session_count": 0,
  "social_profiles": {
    "type": "social_profile.list",
    "social_profiles": []
  },
  "owner_id": null,
  "unsubscribed_from_emails": false,
  "marked_email_as_spam": false,
  "has_hard_bounced": false,
  "tags": {
    "type": "tag.list",
    "tags": []
  },
  "segments": {
    "type": "segment.list",
    "segments": []
  },
  "custom_attributes": {},
  "referrer": null,
  "utm_campaign": null,
  "utm_content": null,
  "utm_medium": null,
  "utm_source": null,
  "utm_term": null,
  "do_not_track": null
}

Retrieve a visitor with User ID

Request

You can fetch the details of a single visitor.

Query

user_idstringrequired

The user_id of the Visitor you want to retrieve.

Headers

Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.9

Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"

Example: 2.9

curl -i -X GET \
  'https://api.intercom.io/visitors?user_id=string' \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Intercom-Version: 2.9'

Responses

successful

Bodyapplication/json

typestring

Value is 'visitor'

Default "visitor"

Example: "visitor"

idstring

The Intercom defined id representing the Visitor.

Example: "530370b477ad7120001d"

user_idstring

Automatically generated identifier for the Visitor.

Example: "8a88a590-e1c3-41e2-a502-e0649dbf721c"

anonymousboolean

Identifies if this visitor is anonymous.

Example: false

emailstring(email)

The email of the visitor.

Example: "jane.doe@example.com"

phonestring or null

The phone number of the visitor.

Example: "555-555-5555"

namestring or null

The name of the visitor.

Example: "Jane Doe"

pseudonymstring or null

The pseudonym of the visitor.

Example: "Red Duck from Dublin"

avatarobject

app_idstring

The id of the app the visitor is associated with.

Example: "hfi1bx4l"

companiesobject

location_dataobject

las_request_atinteger

The time the Lead last recorded making a request.

Example: 1663597260

created_atinteger

The time the Visitor was added to Intercom.

Example: 1663597223

remote_created_atinteger

The time the Visitor was added to Intercom.

Example: 1663597223

signed_up_atinteger

The time the Visitor signed up for your product.

Example: 1663597223