CreateConversationRequest

titlestring or null

Conversation title (may be blank)

Example:"Question about pricing"

userobject(UserBasic)

Basic user information for requests

object_idstring

Unique identifier for the conversation in our system

Example:"123456"

attributesobject(ConversationAttributes)

Attributes associated with the conversation

Example:

{
  "issue_type": "Billing",
  "priority": "High"
}

initial_messageobject(MessageInput)

Message input fields for creation. Either body or attachments (or both) must be provided. A message cannot be empty - it must contain either text content or at least one attachment.

{
  "title": "Question about pricing",
  "user": {
    "id": "user_123456",
    "name": "Jane Doe",
    "email": "jane.doe@example.com",
    "photo_url": "https://example.com/avatars/jane.jpg",
    "user_type": "end_user",
    "attributes": { … }
  },
  "object_id": "123456",
  "attributes": {
    "issue_type": "Billing",
    "priority": "High"
  },
  "initial_message": {
    "message_type": "comment",
    "body": "string",
    "author": { … },
    "visibility": "public",
    "object_id": "123456",
    "attachments": [ … ]
  }
}