Conversation Rating Model
Example Conversation Part Object
"conversation_rating": { "rating": null, "remark": null, "created_at": null, "customer": { "type": null, "id": null }, "teammate": { "type": null, "id": null } }
A conversation rating contains information relating to a customer's satisfaction with their interaction with your team. For more info on conversation ratings please see here
Conversation Rating Object
| Attribute | Type | Description |
|---|---|---|
| rating | integer | The rating, between 1 and 5, for the conversation |
| remark | string | An optional field to add a remark to correspond to the number rating |
| created_at | timestamp | The time the rating was requested in the conversation being rated |
| customer | object | An object containing the ID and type of the customer (e.g. it could be a user or lead) |
| teammate | object | An object containing the ID and type of the Intercom teammate associated with the conversation when it was rated |
Customer Object
| Attribute | Type | Description |
|---|---|---|
| type | string | A conversation can be rated by either a user or a lead. This will default to null when there is no rating on a conversation. |
| id | string | The Intercom ID of the customer rating the conversation. This defaults to null. |
Teammate Object
| Attribute | Type | Description |
|---|---|---|
| type | string | Currently this will always be of type admin. It will be null by default if the conversation has not been rated |
| id | string | This is the ID of the teammate being rated. This will default to null. |