Run assignment rules on a conversation
You can set up assignment rules to assign conversations to the correct team or teammate.
This usually happens upon a new, user initiated conversation coming in. This API call allows you to trigger the assignment rules when a conversation is unassigned - whether that's during a conversation, or when a user responds to an admin initiated conversation.
Note
This endpoint will reopen and reassign a closed conversation, even if it has been previously assigned.
Required Product
Assignment Rules are only available with Inbox Pro. You can upgrade here.
Assign based on assignment rules
curl 'https://api.intercom.io/conversations/{convo_id}/run_assignment_rules'\n-X POST \n-H 'Authorization: Bearer <Acess Token>=' \n-H 'Accept: application/json' \n-H 'Content-Type: application/json'