Get a Single Conversation
Get a Single Conversation
$ curl https://api.intercom.io/conversations/147 \\\n-H 'Authorization:Bearer <Your access token>' \\\n-H 'Accept:application/json'
HTTP/1.1 200 OK\n\n{\n \"assignee\": {\n \"id\": \"814860\",\n \"type\": \"admin\"\n },\n \"conversation_message\": {\n \"attachments\": [],\n \"author\": {\n \"id\": \"5bc8f7421ae2d96695c18a\",\n \"type\": \"lead\"\n },\n \"body\": \"<p>Hi</p>\",\n \"delivered_as\": \"customer_initiated\",\n \"id\": \"269650473\",\n \"subject\": \"\",\n \"type\": \"conversation\",\n \"url\": \"https://intercom-survey-app.glitch.me/\"\n },\n \"conversation_parts\": {\n \"conversation_parts\": [\n {\n \"assigned_to\": null,\n \"attachments\": [],\n \"author\": {\n \"id\": \"815309\",\n \"type\": \"bot\"\n },\n \"body\": \"<p>Test_App typically replies in a few hours.</p>\",\n \"created_at\": 1539897200,\n \"external_id\": null,\n \"id\": \"2202737122\",\n \"notified_at\": 1539897200,\n \"part_type\": \"comment\",\n \"type\": \"conversation_part\",\n \"updated_at\": 1539897200\n },\n #List of conversation parts...\n ],\n \"total_count\": 25,\n \"type\": \"conversation_part.list\"\n },\n \"conversation_rating\": {\n \"created_at\": null,\n \"customer\": {\n \"id\": null,\n \"type\": null\n },\n \"rating\": null,\n \"remark\": null,\n \"teammate\": {\n \"id\": null,\n \"type\": null\n }\n },\n \"created_at\": 1539897198,\n \"customer_first_reply\": {\n \"created_at\": 1539897198,\n \"type\": \"conversation\",\n \"url\": \"https://intercom-survey-app.glitch.me/\"\n },\n \"customers\": [\n {\n \"id\": \"5bc8f7ae2d96695c18a\",\n \"type\": \"lead\"\n }\n ],\n \"id\": \"1911149811\",\n \"open\": true,\n \"read\": true,\n \"sent_at\": 1539897198,\n \"snoozed_until\": null,\n \"state\": \"open\",\n \"tags\": {\n \"type\": \"tag.list\",\n \"tags\": [\n {\n \"type\": \"tag\",\n \"id\": \"1\",\n \"name\": \"a tag\",\n \"applied_at\": 1542820819,\n \"applied_by\": {\n \"type\": \"admin\",\n \"id\": \"54\"\n }\n },\n {\n \"type\": \"tag\",\n \"id\": \"1\",\n \"name\": \"a tag\",\n \"applied_at\": 1542969954,\n \"applied_by\": {\n \"type\": \"admin\",\n \"id\": \"54\"\n }\n }\n ]\n },\n \"type\": \"conversation\",\n \"updated_at\": 1540393270,\n \"user\": {\n \"id\": \"5bc8f7421ffae2d96695c18a\",\n \"type\": \"lead\"\n },\n \"waiting_since\": 64654125776\n}
Parameters
Specify the id of the conversation you wish to retrieve using the URL https://api.intercom.io/conversations/{id} URL structure where {id} is the id field of the conversation.
| Parameter | Required | Description |
|---|---|---|
| display_as | no | Set to plaintext to retrieve conversation messages in plain text |
Returns
A full Conversation object. This will include a list of tags as Tag objects, with two additional attributes:
| Attribute | Type | Description |
|---|---|---|
| applied_at | UNIX Timestamp | The date and time when the tag was applied to the conversation. |
| applied_by | Object | Contains the id of the admin that applied the tag. |
Parts in the conversation_parts object are ordered by with the most recently created parts appearing at the end of the list.
The maximum number of conversation parts that can be returned via the API is 500. If you have more than that we will return the 500 most recent conversation parts.