Replying to Users Last Conversation
Instead of specifying a conversation id when replying, you can also reply to the most recent conversation for a user at https://api.intercom.io/conversations/last/reply:
You can identify the user via intercom_user_id, user_id or email.
Replying to the Users Most Recent Conversation
# Send a reply from admin 1234 to a user's last conversation $ curl https://api.intercom.io/conversations/last/reply \ -X POST \ -H 'Authorization:Bearer <Your access token>' \ -H 'Accept:application/json' \ -H 'Content-Type:application/json' -d' { "intercom_user_id": "536e564f316c83104c000020", "body": "Let me know if you have any more questions!", "type": "admin", "admin_id": "1234", "message_type": "comment" }'
<?php
$intercom->conversations->replyToLastConversation([
"intercom_user_id" => "5977303470ab497b1babb9ef",
"body" => "I am the wisest man alive, for I know one thing, and that is that I know nothing.",
"type" => "user",
"message_type" => "comment"
]);
?>