Run assignment rules on a conversation

You can set up assignment rules to assign conversations to the correct team or teammate.

This usually happens upon a new, user initiated conversation coming in. This API call allows you to trigger the assignment rules - whether that's during a conversation, or when a user responds to an admin initiated conversation.

Assign based on assignment rules

curl 'https://api.intercom.io/conversations/{convo_id}/run_assignment_rules' \\\n-X POST \\\n-H 'Authorization: Bearer <Acess Token>' \\ \n-H 'Accept: application/json' \\\n-H 'Content-Type: application/json'