For changes that have been updated across all version, see the Unversioned changes page.
Across our API & Webhooks, we will no longer return the last_seen_ip, location_data.longitude, location_data.latitude, and user_agent_data for users, leads, and visitors. This is part of an effort to keep customers data secure and uphold the availability of Intercom across services that require such information to not be exposed.
You can now get a log of activities taken by all admins in an app through our API. Simply send a GET request to https://api.intercom.io/admins/activity_logs. You can see request, params, and responses on our reference.
In previous versions of our API, the value of the waiting_since attribute on the Conversation model is set to 2000 years in the future if the last reply is from an admin. This change sets the value of waiting_since to null instead.
Previously, the list users by email endpoint returned a list of users and contacts. It will now return users only.
Previously, the you could list contacts by email only. Now you can also list them by phone.
There is a new webhook which fires when a conversation part is redacted.
There is a new webhook which fires when a rating is added to a conversation.