Closing or reopening a conversation
You can close or reopen a conversation with or without a reply, via a POST method to https://api.intercom.io/conversations/{convo_id}/reply/, which accepts a JSON object identifying whether you want to close or reopen.
| Argument | Required | Description |
|---|---|---|
| type | yes | Must be admin |
| message_type | yes | Must be open or close |
| admin_id | yes | ID of the admin the close or open will be attributed to |
Closing a Conversation Without Reply
curl https://api.intercom.io/conversations/xxx/reply -X POST -H 'Authorization:Bearer <Your access token>' -H 'Accept:application/json' -H 'Content-Type:application/json' -d '{ "admin_id": CLOSING_ADMIN_ID, "message_type": "close", "type": "admin"}'
<?php
$intercom->conversations->replyToConversation("10957850396", [
"type" => "admin",
"admin_id" => "814860",
"message_type" => "close"
]);
?>
Closing a Conversation With Reply
curl https://api.intercom.io/conversations/xxx/reply -X POST -H 'Authorization:Bearer <Your access token>' -H 'Accept:application/json' -H 'Content-Type:application/json' -d '{ "body":"closing this convo", "admin_id": CLOSING_ADMIN_ID, "message_type": "close", "type": "admin"}'
<?php
$convo = $intercom->conversations->replyToConversation("10957850396", [
"body" => "The beginning is the most important part of the work, but this is the end ... of the conversation!",
"type" => "admin",
"admin_id" => "814860",
"message_type" => "close"
]);
?>