Conversation Part Model
Example Conversation Part Object
{ "type": "conversation_part", "id": "4412", "part_type": "comment", "body": "<p>Hi Jane, it's all great thanks!</p>", "created_at": 1400857494, "updated_at": 1400857494, "notified_at": 1400857587, "assigned_to": null, "author": { "type": "user", "id": "536e564f316c83104c000020" }, "attachments": [] }
{ "type":"conversation_part", "id":"1223445555", "part_type":"comment", "body":"We've removed this part of the conversation to comply with Twitter's terms and conditions. You can view the complete conversation in Intercom.", "created_at":1567693273, "updated_at":1567693273, "notified_at":1567693273, "assigned_to":null, "author":{ "type":"user", "id":"5310d8e7598c9a0b24000002", "name":"", "email":"" }, "attachments": [] }
A conversation part describes an element of the conversation.
A conversation part has a html encoded body, an author, and may have an attachments list. Conversation parts have created, updated and notified timestamps. Each conversation part also has a part type - these types are described below.
Conversation Part Object
| Attribute | Type | Description |
|---|---|---|
| type | string | Always conversation_part. |
| id | string | The id representing the conversation part. |
| part_type | string | The type of conversation part. |
| body | string | The message body, which may contain HTML. For Twitter, this will show a generic message regarding why the body is obscured. |
| created_at | timestamp | The time the conversation part was created. |
| updated_at | timestamp | The last time the conversation part was updated. |
| notified_at | timestamp | The time the user was notified with the conversation part. |
| assigned_to | string | The id of the admin that was assigned the conversation by this conversation_part (null if there has been no change in assignment.) |
| author | string | The type of individual that sent the message (user, admin or bot) and their related id. For Twitter, this will be blank. |
| attachments | List | A list of attachments for the part. |
Conversation Part Types
| Type | Description |
|---|---|
| comment | Standard reply from customer or admin to a conversation |
| note | A note created by an admin on the conversation. A note will only be viewable as an admin |
| note_and_reopen | Add a note and reopen the conversations in the one action |
| assignment | An assignment of the conversation to an admin, or Nobody |
| open | Identifies a conversation has been opened |
| close | Identifies a conversation has been closed |
| away_mode_assignment | Conversation has been assigned due to the admin being in away mode |
| participant_added | A participant has been added to a group conversation |
| participant_removed | A participant has been removed from a group conversation |
| conversation_rating_changed | A conversation rating has been changed, not this can only occur before the rating has been submitted. Once it has been submitted it cannot be changed |
| conversation_rating_remark_added | A conversation remark has been added to the converation |
| snoozed | A conversation has been snoozed |
| unsnoozed | A conversation has been unsnoozed |
| assign_and_unsnooze | Assign a conversation and unsnooze it in one action. |
| timer_unsnooze | Unsnooze a conversation after a set time |