Snoozing a conversation
Snooze a conversation
$ curl 'https://api.intercom.io/conversations/11055118659/reply' \ -X POST \ -H 'Authorization:Bearer <Your access token>' \ -H 'Accept:application/json' \ -H 'Content-Type:application/json' -d' { "admin_id": "724860", "message_type":"snoozed", "snoozed_until":"1501512795" }'
{ "type": "conversation", "id": "11055118659", "created_at": 1501496012, "updated_at": 1501508752, "waiting_since": 1501498931, "snoozed_until": null, "conversation_message": { "type": "conversation_message", "id": "55951247", "subject": "", "body": "<p>Hi \ud83d\ude00 We hope you enjoy the example app. To get started just copy and paste some code into the JS editor. Let us know if you think this is useful? <br></p>", "author": { "type": "admin", "id": "724865" }, "attachments": [], "url": null }, "user": { "type": "lead", "id": "597f02cb22f4bb37597e0b7d" }, "customers": [ { "type": "lead", "id": "597f02cb22f4bb37597e0b7d" }, { "type": "user", "id": "58ff3f670f14ab4f1aa83750" } ], "assignee": { "type": "admin", "id": "724860" }, "conversation_parts": { "type": "conversation_part.list", "conversation_parts": [ { "type": "conversation_part", "id": "712337945", "part_type": "comment", "body": "<p>test convo 1</p>", "created_at": 1501496025, "updated_at": 1501496025, "notified_at": 1501496025, "assigned_to": null, "author": { "type": "user", "id": "597f02cb22f4bb37597e0b7d" }, "attachments": [], "external_id": null }, { "type": "conversation_part", "id": "712338024", "part_type": "comment", "body": "<p>TestApp typically replies in a few hours. Don\u2019t miss their reply.</p>", "created_at": 1501496028, "updated_at": 1501496028, "notified_at": 1501496028, "assigned_to": null, "author": { "type": "bot", "id": "815309" }, "attachments": [], "external_id": null }, { "type": "conversation_part", "id": "712338089", "part_type": "comment", "body": "<p></p><p>Get notified by email</p>", "created_at": 1501496030, "updated_at": 1501496030, "notified_at": 1501496031, "assigned_to": null, "author": { "type": "bot", "id": "815309" }, "attachments": [], "external_id": null }, { "type": "conversation_part", "id": "712344562", "part_type": "comment", "body": "<p>group test two</p>", "created_at": 1501496290, "updated_at": 1501496290, "notified_at": 1501496291, "assigned_to": { "type": "admin", "id": "724860" }, "author": { "type": "admin", "id": "724860" }, "attachments": [], "external_id": null }, { "type": "conversation_part", "id": "712383990", "part_type": "participant_added", "body": null, "created_at": 1501497831, "updated_at": 1501497831, "notified_at": 1501497832, "assigned_to": null, "author": { "type": "admin", "id": "724860" }, "attachments": [], "external_id": null }, { "type": "conversation_part", "id": "712411349", "part_type": "participant_added", "body": null, "created_at": 1501498885, "updated_at": 1501498885, "notified_at": 1501498885, "assigned_to": null, "author": { "type": "admin", "id": "724860" }, "attachments": [], "external_id": null }, { "type": "conversation_part", "id": "712412506", "part_type": "comment", "body": "<p>group test</p>", "created_at": 1501498931, "updated_at": 1501498931, "notified_at": 1501498932, "assigned_to": null, "author": { "type": "user", "id": "597f02cb22f4bb37597e0b7d" }, "attachments": [], "external_id": null }, { "type": "conversation_part", "id": "712425169", "part_type": "participant_removed", "body": null, "created_at": 1501499414, "updated_at": 1501499414, "notified_at": 1501499414, "assigned_to": null, "author": { "type": "admin", "id": "724860" }, "attachments": [], "external_id": null }, { "type": "conversation_part", "id": "712728293", "part_type": "snoozed", "body": null, "created_at": 1501508752, "updated_at": 1501508752, "notified_at": 1501508752, "assigned_to": null, "author": { "type": "admin", "id": "724860" }, "attachments": [], "external_id": null } ], "total_count": 9 }, "open": true, "state": "snoozed", "read": false, "tags": { "type": "tag.list", "tags": [] } }
Customers can snooze a conversation via a POST
method to https://api.intercom.io/conversations/{convo_id}/reply/
, which accepts a JSON object identifying the time you want the conversation snoozed until.
Arguments
Argument | Required | Description |
---|---|---|
admin_id | Yes | Only admins can snooze a conversation so you need to provide the admin_id |
message_type | Yes | Must be snoozed |
snooze_until | Yes | The time in Unix time (i.e. seconds) you want the conversation to reopen |