A News Item is a content type in Intercom enabling you to announce product updates, company news, promotions, events and more with your customers.
The id of the workspace which the news item belongs to.
The news item body, which may contain HTML.
The id of the sender of the news item. Must be a teammate on the workspace.
News items will not be visible to your users in the assigned newsfeeds until they are set live.
A list of newsfeed_assignments to assign to the specified newsfeed.
Label names displayed to users to categorize the news item.
URL of the image used as cover. Must have .jpg or .png extension.
Ordered list of emoji reactions to the news item. When empty, reactions are disabled.
When set to true, the news item will appear in the messenger newsfeed without showing a notification badge.
Timestamp for when the news item was created.
{ "type": "news-item", "id": "141", "workspace_id": "t74hdn32", "title": "New feature: News Items", "body": "We are excited to announce the launch of News Items, a new content type in Intercom enabling you to announce product updates, company news, promotions, events and more with your customers.", "sender_id": 123, "state": "live", "newsfeed_assignments": [ { … } ], "labels": [ "Product Update" ], "cover_image_url": "https://example.com/cover.jpg", "reactions": [ "👍" ], "deliver_silently": true, "created_at": 1610589632, "updated_at": 1610589632 }