Home
/
REST API Reference
/
Switch
/
Create a phone Switch

Intercom API (2.8)

The intercom API reference.

Download OpenAPI description
api.intercom.io.json
api.intercom.io.yaml
Overview
URL https://developers.intercom.com
License MIT
Languages
Servers
The production API server
https://api.intercom.io/
The european API server
https://api.eu.intercom.io/
The australian API server
https://api.au.intercom.io/

Admins

Everything about your Admins

Operations

Articles

Everything about your Articles

Operations

Companies

Everything about your Companies

Operations

Contacts

Everything about your contacts

Operations

Conversations

Everything about your Conversations

Operations

Data Attributes

Everything about your Data Attributes

Operations

Data Events

Everything about your Data Events

Operations

Data Export

Everything about your Data Exports

Operations

Help Center

Everything about your Help Center

Operations

Messages

Everything about your messages

Operations

News

Everything about your News

Operations

Notes

Everything about your Notes

Operations

Segments

Everything about your Segments

Operations

Subscription Types

Everything about subscription types

Operations

Switch

Everything about Switch

Operations

Create a phone Switch

Request

You can use the API to deflect phone calls to the Intercom Messenger. Calling this endpoint will send an SMS with a link to the Messenger to the phone number specified.

If custom attributes are specified, they will be added to the user or lead's custom data attributes.

Headers
Intercom-Versionstring(intercom_version)

Intercom API version.
By default, it's equal to the version set in the app package.

Default 2.8
Enum"1.0""1.1""1.2""1.3""1.4""2.0""2.1""2.2""2.3""2.4"
Example: 2.8
Bodyapplication/json
phonestringrequired

Phone number in E.164 format, that will receive the SMS to continue the conversation in the Messenger.

Example: "+1 1234567890"
custom_attributesobject(Custom Attributes)

An object containing the different custom attributes associated to the conversation as key-value pairs. For relationship attributes the value will be a list of custom object instance models.

curl -i -X POST \
  https://api.intercom.io/phone_call_redirects \
  -H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
  -H 'Content-Type: application/json' \
  -H 'Intercom-Version: 2.8' \
  -d '{
    "phone": "+353832345678",
    "custom_attributes": {
      "issue_type": "Billing",
      "priority": "High"
    }
  }'

Responses

successful

Bodyapplication/json
typestring
Default "phone_call_redirect"
Value"phone_call_redirect"
Example: "phone_call_redirect"
phonestring

Phone number in E.164 format, that has received the SMS to continue the conversation in the Messenger.

Example: "+1 1234567890"
Response
application/json
{
  "url": "http://via.intercom.io/msgr/961bb332-4dd3-4358-a03d-2d1ba1743272",
  "type": "phone_call_redirect"
}

Tags

Everything about tags

Operations

Teams

Everything about your Teams

Operations

Visitors

Everything about your Visitors

Operations

Models